Personalities & Attitudes Flashcards
When there’s a big gap between self concept and self ideal in a person. They tend to be:
Unfriendly / aggressive awkward
SRK model to explain a pilots actions
Skill based —handling
Rule based —applying sops + regulations
Knowledge based —acting based upon own knowledge
Complacency
-unjustified self confidence
Synergy is
A group performance
Cohesion is
Working together. A solid unit.
Groupthink can be dangerous because
Less blame on individual if a group.
More prone to risk taking.
Difference between conformity & obedience
Conformity is ‘just fitting in’.
Obedience is ‘doing what you’re told’.
Difference between status & role
Status is your social hierarchy position. Role is where the organisation expects you to be, i.e a captain = leader.
Risky shift ( a riskier course of action) likely when
Large group of people, and blame is taken away from individual.
Group norms:
Are unwritten rules
Press-on-it’s means
Keep on going. That Driving force
Extreme motivation. Extreme press on its. Can be dangerous bc
Trying to complete a task when it can result in failure.
Tenerife crash -> KLM captain
People at top / bottom of pyramid (Maslow) tend to be
TOP: Respectful. Clear moral outlook. Non conformist.
BOTTOM: lack self esteem. Overly keen to conform.
3 egos
P arental ego => act like parent =>patronising
A dult ego => BEST FOR PILOT. Good thinking.
C hild ego => childish behaviours
2 Leadership styles
(G) : TASK ORIENTATION Commitment to achieving a .G.oal, no personal obligation.
(P) : PERSON OBLIGATION
Defines level of personal obligation to achieving a goal.
BEST LEADERSHIP STYLE:
WORST LEADERSHIP STYLE:
P+G+ IDEAL PILOT
P-G- LAISSEZ FAIRE
Trans cockpit authority gradient;
Autocratic cockpit:
Laissez faire:
Synergistic cockpit: BEST
FO has huge gradient up to the captain.
Captain & FO are on equal basis. No gradient.
CPT slightly above FO but not too much.
Communication % wise is
55% body language
35% tone
80% of communication achieved by factors other than words. (It’s the way you say it)
In Communication there must be a
Transmitter & a responder
Implicit communication & explicit communication:
Implicit, the message is not clearly stated. Open to interpretation.
Explicit, message is clearly stated, no doubt about the meaning. Closed to interpretation
FEEDBACK In comma implies that
A message is measured and corrected against the original meaning
Two types of conflict
INTRAPERSONAL
INTERPERSONAL
Within yourself “should I do this or that”
Between people. E.g. CAPT to FO.
In general, conflicts tend to
ESCALATE
Advocacy means
Gaining support of others.
