Personal selling Flashcards
1
Q
Face to face
A
The sales person is in direct personal contact with the customer
2
Q
Telephone
A
The sales person makes phone calls to the customer [usually from a call centre]
3
Q
Email
A
The sales person communicates electronically with the customer.
4
Q
Video or Web conferencing
A
The sales person communicates with the customer through a webcam.
