Performance Management Flashcards

1
Q

What is an appraisal

A

A formal assessment of an employees performance

Sometimes called assessment

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2
Q

What are the sections of an appraisal

A
  • Strengths
  • Development areas
  • Performance targets
  • Training needs
  • Promotion opportunities
  • Pay progression
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3
Q

What are the purposes of an appraisal

A
  • Motivate staff
  • Give staff focus
  • Staff feel valued
  • Set standard/expectation
  • Record any issues
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4
Q

What is a managerial appraisal

A

A method of appraisal where a manager examines and evaluates an employers performance

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5
Q

Advantages of a managerial appraisal

A
  • Employee receives expert input from manager

- Subsequent actions such as promotion, rewards or disciplinary procedures seem fairer

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6
Q

Disadvantages of managerial appraisal

A
  • Manager may not work closely with appraisee to know their strengths and development areas
  • Input is limited to one point of view
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7
Q

What is a self appraisal/assessment

A

When employees assess their own performance, often using a tick sheet to grade aspects of work

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8
Q

Benefits of self appraisal

A
  • Person can formally assess themself
  • better if manager isn’t close to employee
  • Easy, less intimidating
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9
Q

Disadvantages of self appraisal

A
  • Person May think they’re better than they are

- Person May be conservative in judgement so they don’t seem ‘big-headed’

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10
Q

What is a 360 degree appraisal

A

Receiving feedback from several people within the business

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11
Q

What may a 360 degree appraisal be appropriate

A

In a large business where an employee works for multiple teams

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12
Q

State an advantage of 360 degree appraisals

A

More perspectives allows for a broader picture of performance

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13
Q

State a disadvantage of 360 degree appraisals

A

Different people may have conflicting targets for an employee

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14
Q

What is a peer appraisal

A

A method of appraisal where the employees performance is assessed by a colleague

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15
Q

What is an advantage of peer appraisals

A

If they work closely they are likely to have a better idea of their performance

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16
Q

State a disadvantage of peer appraisals

A

Both positive and negative relationships may influence the appraisal

17
Q

What is meant by labour turnover

A

The number of employees who have left the business, as an annual percentage

18
Q

What is the formula for labour turnover

A

Number of employees leaving during year/number employed during year x 100

19
Q

What is meant by absenteeism

A

Being absent from work

20
Q

What is the formula for absenteeism

A

Total days absent x100/ total available working days per month

21
Q

What is meant by short term absenteeism

A

Being absent for a few days

22
Q

What is meant by long term absenteeism

A

Longer periods

23
Q

What is meant by authorised absenteeism

A

Where permission has been granted for absence

24
Q

What is meant by unauthorised absence

A

Absence is by the choice of the employee

25
Q

What is the formula for lateness

A

Total number of late arrivals x 100/total number of scheduled attendances

26
Q

What is meant by workforce productivity

A

Measure of output relative to input

27
Q

What is the formula for workforce productivity

A

Units of output/avg number of employees

28
Q

What are benefits to a business of improving performance

A
  • Increase output
  • Increase efficiency
  • Reduce recruitment and selection costs
29
Q

What are the benefits to employees of improved business performance

A
  • Job security
  • Higher pay
  • Potential bonuses
  • Improvement in work conditions eg safety, holiday entitlement
30
Q

Limitations of quantitative data (eg labour turnover/absenteeism etc)

A
  • May be misleading (2 people leave out of 6, 33% turnover)
  • Numbers aren’t explained eg why people leave
  • Averages don’t represent each worker eg productivity
  • Figures in isolation are limitless in use eg 20% labour turnover is good if it was 30%
31
Q

What is minimum holiday entitlement

A

28 days per year (inc bank hols)

32
Q

Why may firms increase holiday entitlement

A

Increase staff morale

33
Q

What is meant by performance related pay

A

Financial reward to employees for high performance

34
Q

When is performance related pay usually used

A

When work can’t be measured in terms of output