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Business A Level > Communication > Flashcards

Communication Flashcards

1
Q

What are some reasons that effective communication is important

A
  • Reduces number of mistakes
  • Speed up decision making
  • Communication with customers is a marketing tool
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2
Q

What are the four methods of communication

A

Formal
Informal
Verbal
Non-verbal

There Can be a combination of these

Are not the same as communication media

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3
Q

What is meant by verbal communication

A

The use of sounds and words to express yourself (can be written)

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4
Q

What is meant by non-verbal communication

A

The use of gestures and mannerisms to express yourself

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5
Q

Examples of non-verbal communication

A

Eye-contact
Body language
Tone of voice

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6
Q

What is meant by communication media

A

Refers to how the message is imparted (made known) to the receiver

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7
Q

What are examples of communication media

A 
Text
Email
Meetings
Conversation 
Radio
Television
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8
Q

What is an example of mass communication media

A

Television

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9
Q

What is an example of written communication media

A

Letter

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10
Q

What is an example of face to face communication media

A

Meeting

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11
Q

What is an example of oral communication media

A

Phone call

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12
Q

What is an example of electronic communication media

A

Email

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13
Q

What is an example of social media communication media

A

Text

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14
Q

What are some advantages of written communication

A
  • Record of the message
  • Receiver can re-read message for clarity
  • Can be sent to more than one person
  • Can avoid confrontation
  • Can be communicated quickly
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15
Q

What are some disadvantages of written communication

A
  • Not always possible to check if the receiver has received the message
  • Success if message depends on how well it is written (clarity)
  • Can’t receive fast feedback
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16
Q

What are some advantages of face-to-face communication

A
  • Both parties can ask further questions and receive feedback straight away
  • Sender can emphasise points through tone of voice and body language
  • Sender can use diagrams and pictures to explain
17
Q

What are some disadvantages of face-to-face communication

A
  • May not be clear to everyone if there are a lot of people receiving the message
  • Message May be disrupted by receiver
  • No permanent record of the message
  • Can be expensive if workers have to travel far together
18
Q

What is meant by formal communication

A

Takes place using agreed rules and/or procedures

Eg board meeting

19
Q

What is meant by informal communication

A

Do not take place based upon any set measures

Eg conversations in staff room

20
Q

Is there any link between informal/formal communication and written/verbal communication

A

No, a combination of any can exist

21
Q

What are Shannon weaver’s 3 barriers to effective communication

A

Technical
Semantic
Effectiveness

22
Q

What is meant by technical in Shannon weaver’s 3 barriers

A

Concerns the ability of the receiver to receive the information being communicated
Eg too much noise, or email can’t load

23
Q

What is meant by semantic in Shannon weaver’s 3 barriers

A

Concerns the ability of the receiver to understand the message
Eg abbreviations, language barriers

24
Q

What is meant by effectiveness in Shannon weaver’s 3 barriers

A

Refers to whether the information being communicated has been acted upon in an appropriate manner

25
Q

What is meant by group norms

A

Rules or guidelines that reflect expectations of how group members should act or interact

26
Q

What is meant by implicit norms

A

Norms that aren’t always expressed or discussed, and are accepted by unspoken consent

27
Q

What is meant by explicit norms

A

Group norms that are stated outright, either orally or in writing

28
Q

What are examples of implicit norms

A

Seat at a table

Order that people go for lunch at work

29
Q

What are examples of explicit norms

A

Uniform

How to respond to customer enquiries

30
Q

What are individual objectives

A

Set for a single employee

31
Q

What are group objectives

A

Set for a team

32
Q

Characteristics of group communication

A
  • Can be many senders and receivers of messages, which can be simultaneously
  • Groups can be formal (dept team) or informal (social group at work)
  • Communication can be disturbed by dominant employees
  • Informal groups may misrepresent information from a formal group of they do not agree with it
33
Q

Draw the communication model

A 
Barrier pointing down to every stage
Source
Message
Media
Message
Receiver
Feedback
34
Q

Why is the communication model useful

A

Businesses can use it as a template to identify why their current methods of communication are ineffective

35
Q

What are some limitations of the communication model

A
  • Doesn’t provide solutions

- Is difficult to transform this theoretical principle into reality

Business A Level (16 decks)

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