Performance Management Flashcards
What is the formula for performance of an employee?
Performance is the product of ability, motivation, and opportunity
P = ability * motivation * oppportunity
What five things can performance be concerned with?
Individual goals Departmental goals Organisational objectives Motivations Opportunity
In what areas does performance management link to human resources?
Recruitment Training and development Rewards management Dismissal and termination Communication
What is the employee performance cycle?
Planning, supporting, then reviewing performance
What is appraisal?
The evaluation of an employee’s performance
What can happen when organisations force managers to use normal distribution for their appraisals?
Managers can have to under-score and over-score staff members so that their results fir a normally distributed curve
What are the four forms of appraisal?
One-to-one
Upward appraisal
360 degree appraisal
Customer appraisal
What are the key factors of a one-to-one appraisal?
Manager assesses team members Usually conducted annually Discusses past performance Compare performance against objectives Identify future targets Identify development needs
What are the key factors of an upward appraisal?
Managers are reviewed by employees through anonymous questionnaires
What are the factors of a 360 degree appraisal?
Collates composite ratings from peers, subordinates, supervisors, and sometimes customers
What are the key factors of customer appraisal?
Performance standards based upon customer care indicators
Can be viewed as a method of control over staff
Why may appraisal ratings be inflated?
Keep employees motivated Reward effort Avoid damaging employee reputation Make manager look good Avoid conflict Personal relationships
Why may appraisal ratings be deflated?
To scare employees
The manager dislikes the specific employee
To punish an employee
To encourage an employee to leave the company
Build a case against the employee
