Labour Markets

Question 1

What are the impacts if a lightly regulated labour market?

Answer 1

Workers are more open to exploitation, and have less rights

Question 2

What are the legal implications of HRM?

Answer 2

Address inequalities
Responsibility of company
Complying with law and legislations

Question 3

Why is diversity management important?

Answer 3

The change within the labour market from manufacturing to service has led to changes in the workforce

Question 4

What changes within the labour force have been caused by the move from manufacturing to the service industry?

Answer 4

Increase in migrant workers
Feminisation of the workforce
Shift from full-time to part-time contracts
Increase in temporary work

Question 5

What has the move to the service industry caused?

Answer 5

Lower trade unionisation
Lower wages for female workers
Higher employer control
Growth in non-standard employment

Question 6

What are the four aspects that Fordham and McDonaldiation focus on?

Answer 6

Efficiency
Calculability
Predictability
Control

Question 7

What is emotional labour?

Answer 7

A form of regulation wherein employees have to show certain emotions at work in order to improve the experience of the customer

Question 8

What does emotional labour lead to?

Answer 8

Work intensification
Role overload
Stress
Emotional exhaustion

Question 9

What is a service triangle?

Answer 9

A system where instead of the employee answering to the employer, they also answer to the customer as their superior