Perception and Communication Flashcards
1
Q
Name 3 reasons for why communication is important
A
Increase understanding / awareness Improve relations Improve motivation Improve performance / job satisfaction Enhance co-ordination
2
Q
What are the 3 key points needed for effective communication
A
Listening
Reacting
Relaying
3
Q
Name 2 information priorities for organisations
A
Client requirements
Financial position
State of the market
Environmental constraints
4
Q
Name 2 information priorities for individuals
A
Pay Physical environment Job / purpose Relation to others Future prospects
5
Q
What must you know prior to a meeting
A
The agenda
Who is attending
Where and when the meeting is being held
6
Q
What must you do following a meeting
A
Follow up
7
Q
Name 3 points to take into consideration when communicating through writing
A
It must be... Clear / concise appropriate positive factual relevant to the intended audience
8
Q
Reports must be…
A
Easy to understand Achieve it's objective Include all info Be logical Reach a conclusion
