PENDING CALLS FOR SERVICE

Question 1

When are units able to be dispatched to emergency calls?

Answer 1

Emergency calls will be dispatched to on-shift units up to the conclusion of their shift.

Question 2

When are units able to be dispatched to non- emergency calls?

Answer 2

Communications will dispatch on-shift units to routine calls (including report calls) up to 45 minutes before the conclusion of their shift

Question 3

Sergeants will be notified of calls holding over this amount of time.

Answer 3

60 minutes

Question 4

If a call is holding for more than 90 minutes the sergeant will…

Answer 4

1. the sergeant will contact the person reporting (PR) to inform them of the delay and/or offer other options
2. The sergeant will notify the dispatcher of the contact with the PR and what course of action was taken for the call