PCI Domain 2: Investigative Techniques and Procedures

Question 1

What steps should the security professional take before an evidence search?

Answer 1

Discuss the search with involved personnel before arriving at the scene, if possible. Ensure that personnel are aware of the types of evidence usually encountered and the proper handling of the evidence. Make preliminary personnel assignments before arriving at the scene, if possible.
Sources: PIM, 6.3.1, page 243 POA, Investigations, 6.3.1, page 221

Question 2

In physical evidence searches, what are the main tasks that the on-site search team should perform?

Answer 2

Secure and protect the scene, conduct a preliminary survey, evaluate evidence possibilities, produce narrative, photograph the scene, make sketches, collect physical evidence, conduct a final survey and release the scene.
Sources: PIM, 6.3.1, pages 245-249 POA, Investigations, 6.3.1, pages 222-226

Question 3

What are the two requirements of physical surveillance?

Answer 3

Something to watch and someone to watch it.

Source: ANSI/ASIS INV.1-2015, 5.5.2.1, page 33

Question 4

What is needed for physical surveillance to be effective?

Answer 4

Physical surveillance should- have a clearly defined purpose and goals; not interfere with what is being observed; record and document what the investigator is observing; and support the objectives of the investigation.

Source: ANSI/ASIS INV.1-2015, 5.5.2.1, page 33

Question 5

This investigative method uses technology such as cameras and software to observe people, places, things or activites for the purpose of gathering information, corroborating or disproving testimony, providing additional leads and possibly providing evidence.

Answer 5

Electronic surveillance.

Source: ANSI/ASIS INV.1-2015, 5.5.2.2, page 34

Question 6

A suspect is a person who is believed to have committed an offense based on what?

Answer 6

Accumulated evidence, proximity to the incident, motive, access to restricted areas, and/or witness statements.
Sources: PIM, 5.1, page 195 POA, Investigations, 5.1, page 177

Question 7

Non-accusatory questioning of a person to gather information that pertains to the matter under investigation is referred to as what?

Answer 7

General interview.

Sources: PIM, 5.1, page 195 POA, Investigations, 5.1, page 177

Question 8

Confrontational questioning of a person suspected of committing an offense or serious breach of corporate policy is referred to as what?

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Answer 8

Confrontational interview.

Sources: PIM, 5.1, page 195 POA, Investigations, 5.1, page 177

Question 9

What investigative method involves the collection and examination of information from both public and private sources?

Answer 9

Information review.

Source: ANSI/ASIS INV.1-2015, 5.5.2.3, page 34

Question 10

Who should conduct a forensic analysis?

Answer 10

Individuals with demonstrated expertise in the field.

Source: ANSI/ASIS INV.1-2015, 5.5.2.4, page 34

Question 11

What investigative method is a conversation in which one or more persons question, consult, or evaluate another person?

Answer 11

Interview.

Source: ANSI/ASIS INV.1-2015, 5.5.2.6, page 35

Question 12

What investigative method is the inspection of items or areas for information that may be useful in furthering the investigation and/or as evidence?

Answer 12

Physical examination.

Source: ANSI/ASIS INV.1-2015, 5.5.2.7, page 35

Question 13

What investigative method is the structured, detailed, and careful examination of an area for the purpose of locating specific items or materials that are suspected to be in the area examined and that will be useful in furthering the investigation and/or as evidence?

Answer 13

Search.

Source: ANSI/ASIS INV.1-2015, 5.5.2.8, pages 35-36

Question 14

What is the most important factor for a successful interview?

Answer 14

Establishing a favorable rapport with the subject.

Sources: PIM, 5.2.3, page 198 POA, Investigations, 5.2.3, page 180

Question 15

What should the interviewer optimally know before an interview?

Answer 15

Who will be interviewed, what the interview is about, and the conditions under which the interview will be conducted.
Sources: PIM, 5.3.1, page 199 POA, Investigations, 5.3.1, page 181

Question 16

When reviewing facts of the case in preparation for an interview, where should special attention be placed?

Answer 16

Particular attention should be paid to facts that have not been revealed to employees or the public. The interviewee who has knowledge of such facts is obviously a witness to or participant in the crime.
Sources: PIM, 5.3.1, page 199 POA, Investigations, 5.3.1, page 181

Question 17

What are key factors in planning an interview?

Answer 17

Location, time, questioning order, questions to ask, and persons present.
Sources: PIM, 5.3.2, pages 201-203 POA, Investigations, 5.3.2, pages 183-186

Question 18

What is the ideal setup in an interview room?

Answer 18

A private room free of distractions with a straight chair with a padded seat and back. The interviewer and subject should be seated across from each other, separated by a distance of five feet. There should be no barrier between the interviewer and the subject and the interviewer should not be seated so that they are impeding the exit. Any witnesses should be seated to the side of the subject.
Sources: PIM, 5.3.2, pages 201-202 POA, Investigations, 5.3.2, page 184

Question 19

In what type of investigation should interviews be conducted as soon as possible to capture witnesses’ recollections while they are fresh?

Answer 19

Incident investigation.

Sources: PIM, 5.3.2, page 202 POA, Investigations, 5.3.2, page 185

Question 20

In what type of investigation should interviews be conducted when convenient for the interviewee?

Answer 20

Routine investigation.

Sources: PIM, 5.3.2, page 202 POA, Investigations, 5.3.2, page 185

Question 21

In what priority order should witnesses be questioned?

Answer 21

Persons who are not likely to be readily available later.Persons believed to have the most pertinent information.Persons who are likely to be hostile witnesses. The offender or offending group.
Sources: PIM, 5.3.2, page 203 POA, Investigations, 5.3.2, page 185

Question 22

In what situations would additional people in the interview room be helpful?

Answer 22

A second person is helpful to insulate the interviewer from potential accusations and corroborate statements. Examples include when the interviewee is not proficient in the language or when the interviewee is a different sex than the interviewer.
Sources: PIM, 5.3.2, page 203 POA, Investigations, 5.3.2, page 186

Question 23

What should an interview recording (electronic or on paper) capture?

Answer 23

Consent of the interviewee at the beginningDate, time, and place of the interviewComplete identification of the interviewee Identification of all persons present Statement of possible uses of the information furnished Identification of persons entering or leaving the room and time of entry or exit Start time, stop time, and purpose of any breaks Reaffirmation of the interviewee’s consent to the interview and recording
Sources: PIM, 5.4.1, page 204 POA, Investigations, 5.4.1, page 187

Question 24

What are subject factors in an interview?

Answer 24

Intoxication, physical and psychological condition, prejudice, perception and age.
Sources: PIM, 5.5, pages 206-207 POA, Investigations, 5.5, pages 188-189

Question 25

What are key steps to take at the beginning of an interview?

Answer 25

Identify the interviewee, identify the interviewer, clarify the interview topic, and establish rapport.
Sources: PIM, 5.6.1, page 208 POA, Investigations, 5.6.1, page 190

Question 26

What is the best way to clarify the interview topic?

Answer 26

Ask for the interviewee’s understanding of the reason for the interview.
Sources: PIM, 5.6.1, page 208 POA, Investigations, 5.6.1, page 190

Question 27

What type of questions should the interviewer begin with?

Answer 27

Broad, general questions.

Source: POA, Investigations, 5.6.2, page 191

Question 28

What are considered verbal responses?

Answer 28

Spoken words and gestures that serve as word substitutes (such as nodding or shaking the head) and vocal characteristics such as tone, speed, pitch and clarity.
Sources: PIM, 5.7.1, page 210 POA, Investigations, 5.6.4, page 192

Question 29

What are some examples of nonverbal responses?

Answer 29

Body movements,Position changes, Gestures, Facial expressions, Eye contact.
Sources: PIM, 5.7.1, page 210 POA, Investigations, 5.6.4, page 192

Question 30

What should the assessment of a subject’s truthfulness be based on?

Answer 30

The overall behavioral pattern displayed, not on any single observation.
Sources: PIM, 5.7.2, page 210 POA, Investigations, 5.6.4, page 193

Question 31

What are verbal characteristics of a truthful person?

Answer 31

The truthful person makes general, sweeping denials; offers unqualified, direct, and spontaneous answers; exhibits a reasonable memory; and responds to questions in a rational manner and a clear tone of voice.
Sources: PIM, 5.7.3, pages 211-212 POA, Investigations, 5.6.4, page 195

Question 32

What are verbal characteristics of a deceptive person?

Answer 32

The deceptive person offers very specific denials; avoids realistic words; makes seemingly irrelevant comments; gives delayed, evasive, or vague answers; exhibits an unusually poor, selective, or remarkable memory; qualifies answers or uses religion or aoths to support statements; and speaks in an irrational, fragmented, mumbled, or subdued manner.
Sources: PIM, 5.7.3, pages 211-212 POA, Investigations, 5.6.4, page 195

Question 33

What are nonverbal characteristics of a truthful person?

Answer 33

A truthful person sits upright but not rigid; positions himself or herself in front of the questioner; leans toward the questioner when making a point; appears relaxed and casual; and are not defensive in their looks or actions and can easily maintain eye contact.
Sources: PIM, 5.7.3, pages 213-214 POA, Investigations, 5.6.4, pages 196-197

Question 34

What are nonverbal characteristics of a deceptive person?

Answer 34

A deceptive person slouches or leans back in the chair; sits unnaturally stiffly; sits off to the side, not directly in front of the questioner; pulls elbows close to the side, arms folded and locked in front, with legs crossed; exhibits rapid and erratic posture changes; and either avoid eye contact with the interviewer or compensate by staring in a challenging manner.
Sources: PIM, 5.7.3, pages 213-214 POA, Investigations, 5.6.4, pages 196-197

Question 35

What is an important factor in evaluating the behavior displayed in an interview?

Answer 35

Culture.

Sources: PIM, 5.7.3, page 215 POA, Investigations, 5.6.4, pages 197-198

Question 36

What is a Behavior Analysis Interview?

Answer 36

A systematic evaluation of a subject’s verbal and nonverbal behavior during the course of a structured interview in qhich both investigative and behavior-provoking questions are asked.
Sources: PIM, 5.8, page 216 POA, Investigations, 5.6.5, page 198

Question 37

What types of questions are designed to draw out specific verbal responses or behavior that can be studied to distinguish between a truthful person and a person who is lying?

Answer 37

Behavior-provoking questions.

Sources: PIM, 5.8, page 216 POA, Investigations, 5.6.5, page 198

Question 38

Who is a witness?

Answer 38

Any person, other than a suspect, with information concerning an incident.
Sources: PIM, 5.1, page 195 POA, Investigations, 5.1, page 177

Question 39

When should a confrontational interview or interrogation be conducted?

Answer 39

When all the appropriate general interviews have been conducted and the accumulated evidence points to a specific person as the likely perpetrator.
Sources: PIM, 5.8.1, page 217 POA, Investigations, 5.6.6, page 199

Question 40

What are the Reid Nine Steps of Interrogation?

Answer 40

Positive confrontation, Theme development, Handling denials Overcoming objections Keeping a suspect’s attention Handling a suspect’s passive mood Presenting an alternative question Having the suspect relate details Converting an oral confession
Sources: PIM, 5.8.1, pages 217-219 POA, Investigations, 5.6.6, pages 200-203

Question 41

What are the four formats for a written confession?

Answer 41

Statement written by the suspect, statement authored by the interrogator but read and signed by the suspect, statement taken down by a secretary or stenographer and transcribed into a typed document for the suspect to read and sign, or an audio or video recorded statement by the subject.
Sources: PIM, 5.8.1, pages 219-220 POA, Investigations, 5.6.6, page 202

Question 42

Is the written confession the capstone of the investigation?

Answer 42

No. Every effort should be made to verify the statement and obtain supporting evidence necessary for trial.
Sources: PIM, 5.8.1, page 220 POA, Investigations, 5.6.6, page 203

Question 43

What is the difference between an admission and a confession?

Answer 43

An admission as the simple admission to the commission of an offense, work rule or policy violation, or violation of the law. A confession is a comprehensive admission that contains all of the elements of the offense or crime in question.

Source: ANSI/ASIS INV.1-2015, 3.5 and 3.14, page 2

Question 44

What are the three forms of evidence?

Answer 44

Oral, documentary, and physical.

Sources: PIM, Chapter 6 Introduction, page 231 POA, Investigations, Chapter 6 Introduction, page 210

Question 45

What are the two classifications of evidence?

Answer 45

Direct and indirect.

Source: POA, Investigations, Chapter 6 Introduction, page 210

Question 46

What type of evidence is a spoken statement regarding a person’s knowledge, which may be direct or indirect and gained through any manner?

Answer 46

Oral evidence.

Sources: PIM, 6.1, page 232 POA, Investigations, 6.1, page 210

Question 47

What type of evidence is usually in the form of letters, figures, or other marks contained on or in such items as paper products, rubber stamps, plastic bags, typewriters, and seals?

Answer 47

Documentary evidence.

Sources: PIM, 6.2, page 238 POA, Investigations, 6.2, page 216

Question 48

What are the three types of false signatures?

Answer 48

Traced, simulated, and freehand.

Sources: PIM, 6.2.1, page 239 POA, Investigations, 6.2.1, page 217

Question 49

How should investigators obtain exemplars that link a photocopy to the machine that produced it?

Answer 49

At least 10 examples with: No document and the cover down, No document and the cover up, Document and the cover down, Document fed through automatic document feeder.
Sources: PIM, 6.2.3, page 240 POA, Investigations, 6.2.3, page 218

Question 50

How should photocopies NOT be stored or shipped?

Answer 50

In plastic envelopes.

Sources: PIM, 6.2.3, page 240 POA, Investigations, 6.2.5, page 220

Question 51

How should burned or charred paper by shipped?

Answer 51

In the container in which it was burned, in polyester film encapsulation, or between layers of cotton in a rigid container.
Sources: PIM, 6.2.4, page 241 POA, Investigations, 6.2.4, page 219

Question 52

How must documentary evidence be preserved?

Answer 52

In the condition in which it was found. It must not be folded, torn, marked, soiled, stamped, written on, or handled unnecessarily.
Sources: PIM, 6.2.5, page 242 POA, Investigations, 6.2.5, page 220

Question 53

How must documentary evidence be shipped?

Answer 53

Via registered mail or a registered carrier to preserve the chain of custody.
Sources: PIM, 6.2.5, page 242 POA, Investigations, 6.2.5, page 220

Question 54

How should evidence collectors mark documents?

Answer 54

Unobtrusively with the collector’s initials, date, and other information in pencil.
Sources: PIM, 6.2.5, page 242 POA, Investigations, 6.2.5, page 220

Question 55

What are the six types of physical evidence?

Answer 55

Corpus delicti, Associative, Identifying, Tracing, Trace, Impression.
Sources: PIM, 6.3, page 243 POA, Investigations, 6.3, pages 220-221

Question 56

What type of physical evidence proves a crime has been committed?

Answer 56

Corpus delicti.

Sources: PIM, 6.3, page 243 POA, Investigations, 6.3, page 220

Question 57

What type of physical evidence links a suspect with the scene of a crime?

Answer 57

Associative.

Sources: PIM, 6.3, page 243 POA, Investigations, 6.3, page 220

Question 58

What type of physical evidence assists in the possible identification and location of a suspect?

Answer 58

Tracing.

Sources: PIM, 6.3, page 243 POA, Investigations, 6.3, page 220

Question 59

Where should trace evidence such as fibers, paints, dyes, and glass be examined?

Answer 59

In a crime lab.

Sources: PIM, 6.3, page 243 POA, Investigations, 6.3, page 221

Question 60

What type of physical evidence is the associative evidence that establishes the identity of a suspect?

Answer 60

Identifying.

Sources: PIM, 6.3, page 243 POA, Investigations, 6.3, page 220

Question 61

What is the most common types of physical evidence?

Answer 61

Fingerprints.

Sources: PIM, 6.3.1, page 247 POA, Investigations, 6.3.1, page 225

Question 62

What precautions should collectors take to preserve physical evidence during collection?

Answer 62

Wear latex or cotton gloves, handle the evidence as little as possible, seal all evidence packages at the scene, and record time and temperature at collection.
Sources: PIM, 6.3.1, page 248 POA, Investigations, 6.3.1, page 225

Question 63

What precautions should collectors take to preserve physical evidence during shipping to a laboratory?

Answer 63

Call the laboratory before packing for specific instructions, wrap and seal each item separately to avoid contamination, please items in clean, dry, previously unused containers, seal containers to prevent tampering.
Sources: PIM, 6.3.1, page 250 POA, Investigations, 6.3.3, page 227

Question 64

How should electronic or digital evidence be labeled for shipping?

Answer 64

“FRAGILE, SENSITIVE ELECTRONIC EQUIPMENT” and “KEEP AWAY FROM MAGNETS OR MAGNETIC FIELDS”

Sources: PIM, 6.3.4, pages 253, 255, 259, 275 POA, Investigations, 6.3.4, page 230

Question 65

What can happen if DNA evidence is not properly handled?

Answer 65

Improper documentation results in questioning the origin.Improper collection results in potentially losing biological activity.Improper packaging results in contamination. Improper preservation results in decomposition and deterioration.
Sources: PIM, 6.3.4, pages 255-256 POA, Investigations, 6.3.4, page 230

Question 66

What are the four ways hazards from a contaminated incident scene may enter the body?

Answer 66

Inhalation, skin contact, ingestion, and injection.

Sources: PIM, 6.4.1, page 276 POA, Investigations, 6.4.1, pages 246-247

Question 67

How should appropriate precautions for incident site safety be determined?

Answer 67

A hazard-risk assessment should be completed by trained and qualified personnel. This assessment will identify the possible contaminants, hazards, and make recommendations for personal protective equipment.
Sources: PIM, 6.4.3, page 280 POA, Investigations, 6.4.3, page 250

Question 68

What protective equipment might be used at an incident scene?

Answer 68

Hand protection, eye protection, foot protection, respiratory protection, and head protection.
Sources: PIM, 6.4.3, pages 280-281 POA, Investigations, 6.4.3, pages 250-252

Question 69

How is evidence defined?

Answer 69

Evidence is any type of proof that, when presented, is materially capable of proving or disproving a contention or fact.

Source: ANSI/ASIS INV.1-2015, 3.26, page 3

Question 70

What precautions should be taken when storing records electronically?

Answer 70

Secure backup copies should be stored off-site and should be immediately accessible and the original documents, photographs, and other items may need to be preserved in some instances.

Source: ANSI/ASIS INV.1-2015, 5.5.5.1, page 39

Question 71

How should electronic files be retained at the completion of the investigation?

Answer 71

Electronic folders and files should be downloaded and safely stored. Digitial images, spreadsheets and databases can also be safely stored. Duplicate files can be deleted.

Source: ANSI/ASIS INV.1-2015, 5.5.5.2, page 39

Question 72

What are the requirements for evidence to be used or admissible?

Answer 72

Evidence must be competent, relevant and material.

Source: ANSI/ASIS INV.1-2015, 6.4.4.2.1, page 60

Question 73

What are six factors affecting the type of evidence?

Answer 73

Direct evidence, circumstantial or indirect evidence, forensic evidence, hearsay evidence, admissibility of evidence, and materiality of evidence.

Source: ANSI/ASIS INV.1-2015, Tip #25, page 61

Question 74

What is hearsay evidence?

Answer 74

Hearsay evidence does not come from an interviewee’s or other individual’s first hand personal knowledge but rather from what the witness has heard others say or from a secondary source.

Source: ANSI/ASIS INV.1-2015, 6.4.4.2.2, page 61

Question 75

What is spoilation of evidence?

Answer 75

Intentional or negligent destruction of evidence or the destruction or significant and meaningful alteration of a document or instrument.

Source: ANSI/ASIS INV.1-2015, 6.4.4.2.4, page 62

Question 76

What are two methods to lifting two-dimensional impressions?

Answer 76

Electrostatic lifts and gelatin and adhesive lifts.

Sources: PIM, 6.3.4, page 271 POA, Investigations, 6.3.4, page 242

Question 77

What can toolmark examinations determine?

Answer 77

The type of tool that produced the toolmark.

Sources: PIM, 6.3.4, page 273 POA, Investigations, 6.3.4, page 244

Question 78

In addition to the computer, what should be seized as evidence?

Answer 78

Any items that can store information, any devices connected to the computer, and any software and related manuals.
Sources: PIM, Appendix B, page 287 POA, Investigations, Appendix 6B, page 256

Question 79

What are the three levels of the internet?

Answer 79

Surface or clear web,Deep web,Dark web.

Source: POA, Investigations, 8.1.1, pages 268-269

Question 80

What are some examples of online information sources?

Answer 80

Databases, collaboration tools, automated analysis tools, and information on vendors.
Sources: PIM, 1.6.1, page 70 POA, Investigations, 8.1.1, pages 269-273

Question 81

What are some sources for online research?

Answer 81

Search engines, library resources, industry and professional association resources, and internal, commercial, and law enforcement databases.

Source: PIM, 1.6.1, pages 70-71

Question 82

What is the sampling method used in information gathering?

Answer 82

Sampling examines selected items and elements from the overall population.

Source: ANSI/ASIS INV.1-2015, 6.3.4, page 51

Question 83

How are liaisons established?

Answer 83

Through introductions, references, formal and social contacts, and mutual assistance.
Sources: PIM, 1.6.2, page 73 POA, Investigations, 8.1.2, page 275

Question 84

What is a joint task force?

Answer 84

A joint task force is a highly structured liaison.

Sources: PIM, 1.6.2, page 76 POA, Investigations, 8.1.2, page 278

Question 85

When are joint task forces used?

Answer 85

Joint task forces often address complex issues that cross jurisdictions, such as cybercrime, fraud, and terrorism.
Sources: PIM, 1.6.2, page 76 POA, Investigations 8.1.2, page 278

Question 86

What is needed to maintain a liaison relationship?

Answer 86

Professional trust, periodic exchange and mutual benefit.

Sources: PIM, 1.6.2, page 75 POA, Investigations, 8.1.2, page 277

Question 87

At which level should liaison relationships be established?

Answer 87

Liaison relationships should be established at different levels within each function of the organization.
Source: POA, Investigations, 8.1.2, page 277

Question 88

What is an undercover operation?

Answer 88

An undercover investigation involves the surreptitious placement of a trained and skilled investigator for the purpose of gathering information.

Source: ANSI/ASIS INV.1-2015, 5.5.2.5, page 35

Question 89

What is corporate undercover investigation?

Answer 89

The secret placement of a properly trained and skilled investigator, posing as an employee, into an unsuspecting workforce for the primary purpose of gathering information.
Sources: PIM, 2.3, page 101 POA, Investigations, 2.1, page 83

Question 90

When should an undercover investigation be used?

Answer 90

When the information sought can not be achieved in any other way.
Sources: PIM, 2.4, page 102 POA, Investigations, 2.3, page 85

Question 91

Under what circumstances should an undercover investigation NOT be considered?

Answer 91

When the purpose is to investigate any activity permitted or protected by any governmental statute, rule or regulation; to replace some other form of investigation that will likely produce the same results; to investigate protected union activities.
Sources: PIM, 2.5, page 103 POA, Investigations, 2.4, page 86

Question 92

What are the five phases of a workplace undercover investigation?

Answer 92

Planning and preparation, information gathering, verification and analysis, disciplinary and corrective action, and prevention and education.
Sources: PIM, 2.6, page 104 POA, Investigations, 2.6, pages 90-103

Question 93

What activities occur in the first phase (planning and preparation) of an undercover investigation?

Answer 93

Forming a team, setting objectives, selecting an agency, and selecting and placing an investigator.
Sources: PIM, 2.6.1, pages 104-106 POA, Investigations, 2.6.1, page 90

Question 94

Who should be included on a workplace undercover investigation team?

Answer 94

A corporate decision maker, A representative from human resources, A corporate security professional, An attorney familiar with state and local employment law.
Sources: PIM, 2.6.1, page 104 POA, Investigations, 2.6.1, page 91

Question 95

What actions should be taken when selecting an undercover agency?

Answer 95

Request a copy of the agency’s license and required permits.Ask to see an agency’s training curriculum and operative training files.Elicit answers to questions regarding the agency’s knowledge of an experience with similar investigations. Ask for and thoroughly check references. Find out about the firm’s litigation and claims experience. Ask for and review sample reports. Require a Certificate of Insurance. Ask for police references and cases where law enforcement assisted during past investigations.
Sources: PIM, 2.6.1, pages 105-106 POA, Investigations, 2.6.1, page 92

Question 96

What factors should be considered to ensure the undercover investigator fits in with the target audience?

Answer 96

Sex, age, job experience, education, and ethnicity. The investigator should also mirror the socioeconomic and lifestyle of the workers.
Sources: PIM, 2.6.1, page 106 POA, Investigations, 2.6.1, page 93

Question 97

What details should be included in a cover story for an undercover operative?

Answer 97

A connection with the operative’s actual past. A sound ‘back story’ that includes personal details that are not true but are known to the target employee Back-up for the actions contemplated in the investigative plan. Documents that support the cover story.
Sources: PIM, 2.6.1, page 108 POA, Investigations, 2.6.1, page 95

Question 98

What two assets are involved in the second phase (information gathering) of an undercover investigation?

Answer 98

People (those involved in the project management team) and processes (how information will be communicated, reported, and preserved in case files).
Sources: PIM, 2.6.2, page 108 POA, Investigations, 2.6.2, page 95

Question 99

Who should be included in the undercover investigation project management team?

Answer 99

The undercover investigator,The project manager, The client representative, A corporate attorney, A representative from law enforcement (if necessary).
Sources: PIM, 2.6.2, page 108 POA, Investigations, 2.6.2, page 95

Question 100

In an undercover investigation project management team, what is the project manager’s role?

Answer 100

Responsible for day-to-day administration of the case, daily care and maintenance of the operative, maintaining regular contact with the employer, and updating the rest of the team with the operative’s progress.
Sources: PIM, 2.6.2, page 109 POA, Investigations, 2.6.2, page 96

Question 101

In an undercover investigation project management team, what is the client representative’s role?

Answer 101

The client representative:Acts as the primary point of contact for the employer,Passes all information to and from the organization, Has decision making and spending authority.
Sources: PIM, 2.6.2, page 109 POA, Investigations, 2.6.2, pages 96-97

Question 102

What is the most fundamental form of communication used in undercover assignments?

Answer 102

Written reports.

Sources: PIM, 2.6.2, page 110 POA, Investigations, 2.6.2, page 97

Question 103

What typically occurs in phase three (verification and analysis) of an undercover investigation?

Answer 103

Employee interviews and compiling information from all sources.
Sources: PIM, 2.6.3, page 113 POA, Investigations, 2.6.3, pages 100-101

Question 104

What are the two most common types of undercover investigations?

Answer 104

Drug investigations and theft investigations.

Sources: PIM, 2.8, page 116 POA, Investigations, 2.8, page 104

Question 105

What should guidelines for undercover drug investigations address?

Answer 105

Qualify the dealer, coordinate with law enforcement, buy down not up, make purchases on company time, and avoid actual drug use.
Sources: PIM, 2.8.1, pages 116-117 POA, Investigations, 2.8.1, pages 104-105

Question 106

Does the lack of a drug purchase undermine the drug investigation?

Answer 106

No. Investigations should also use other techniques, for example, drug testing or narcotics dogs.
Sources: PIM, 2.8.1, page 117 POA, Investigations, 2.8.1, page 105

Question 107

What determines the cost of an undercover investigation?

Answer 107

The size, scope and nature of the investigation.

Sources: PIM, 2.9, page 121 POA, Investigations, 2.9, page 111

Question 108

What is the PEACE Model interviewing technique?

Answer 108

PEACE stands for Preparation and Planning, Engage and Explain, Account, Closure, and Evaluate.This technique puts the focus on fairness, openness, accountability, and fact finding to reduce the number of false confessions.
Source: POA, Investigations, 5.6.7, page 204

Question 109

What is the WZ Non-Confrontational Method interviewing technique?

Answer 109

It is a structured, conversational approach that results in fewer denials and objections and eliminates conflict in the interview.
Source: POA, Investigations, 5.6.7, page 204

Question 110

How is an interview structured in the WZ Non-Confrontational model?

Answer 110

The interview begins by building credibility with an introductory statement, builds rapport with the subject by rationalizing the motives behind the event, and encourages truth telling.
Source: POA, Investigations, 5.6.7, page 204

Question 111

What types of questions are posed in the Kinesic interview technique?

Answer 111

The technique employs hypothetical questions, such as soliciting the subject’s opinion on the eventual punishment for the crime in question.
Source: POA, Investigations, 5.6.7, page 204

Question 112

Where is DNA present?

Answer 112

In bodily fluids, stains, and other biological specimens.

Sources: PIM, 6.3.4, page 255 POA, Investigations, 6.3.4, page 230