patient concierge

Question 1

first

Answer 1

So the first two alone can get you at least 10-15% of leads qualifying themselves and scheduling an appointment. But even if you’re doing 15%, that means 85% of the people that say they’re interested - for one reason or another - don’t book, right?

So this is where following up with people and reminding them WHY they signed up is so important. I mean Im curious to know NAME - when it comes to following up with leads what days/hours do your team work to call these people?

Question 2

second

Answer 2

Got it so say a lead comes in on a Sunday morning, you’re saying they won’t be called till Monday morning/afternoon right?

And the reason I bring this up is because there was an MIT study done that showed from the 5th - 30th minute of someone signing up - chance of you getting in contact w/ them goes down by 100x. And the same applies for consistency. People are 25% more likely to book on the 7th contact point in comparison to the 3rd.

Question 3

third

Answer 3

So the less you call and the slower you call - the less money you make

Does that make sense?

So this is where our teams really getting hands on: We’re placing our US based concierge team to call, qualify + schedule all the leads for your office who all have direct or indirect experience in the aesthetics industry so nobody slips through the cracks.

Question 4

4th

Answer 4

And a huge thing here is alignment: I know you’ve probably had an experience in the past where you call a company, you ask where they’re located, and they say ‘’5424 Blvd Avenue, Folsom, California, United States’’ and you immediately know it’s an offshore call team.

This is why we focus heavily on training our team on the intricacies of your office specifically:
Local landmarks
Disqualifying medical conditions
Treatment providers
Parking options

Question 5

5th

Answer 5

Because if we’re trying to take prepayments over the phone and set the RIGHT impression - it’s important you have someone on the phones with industry acumen, and this way you not running ads into a leaky bucket that just letting money slip through the cracks…

So this is something I’d like to see you doing sooner rather than later because otherwise we’re just leaving easy money on the table.

Know what I mean?