Patient-Centred Communication

Question 1

what are the four foundations of good quality practice?

Answer 1

• exploring the disease and the context (the impact that it will have on social life/mental health)
• seeing the patient as a whole person
• doctor and patient relationship ethos (showing compassion and empathy and forming a long-term relationship)
• the doctor-patient relationship, can reach common ground and share responsibility.

Question 2

what changes it from quality care to patient-centred care?

Answer 2

there are 4 levels:
1. information is provided

2. information is provided and the patient is made aware of the choices of treatment including non-treatment.
3. information, choices and tools to make an informed choice are given to patients.
4. information, choice and tools to make an informed choice are given to patients, with the ultimate aim of the patient making the final treatment decision that is appropriate to their psychosocial and contextual circumstances themselves.

Question 3

what is the model of PCC?

Answer 3

LOOK AT IMAGE.

useful for newer dentists to use.

Question 4

what is the summary of patient centred care?

Answer 4

1. at the heart of the consulation lies the patient.
2. patients are more than clinical situations that need repairing.
3. how can you run the consultation will depend on the patient, their needs, their preferences and their context.
4. PCC is not about always working at the top level of the model rather it is about working at the appropriate level for the patient and their context.