Management and leadership of governance quality assurance Flashcards
what is leadership?
“The process of influencing the
activities of an organised group in its efforts towards goal setting and goal achievement”
what is a typology of leadership?
Leadership as position
* Is it WHERE leaders operate that makes them leaders?
- Leadership as person
- Is it WHO leaders are that makes them leaders?
- Leadership as results
- Is it WHAT leaders achieve that makes them leaders?
- Leadership as process
- Is it HOW leaders get things done that makes them leaders?
why do we need leaders in healthcare?
Better patient experiences
Better clinical care outcomes
Better staff morale and
engagement
how do Dental professionals assume leadership roles?
- Leading the dental team
- Leading patients to improve their oral health
- Leading wider systems to improve the population oral health
what is the difference between leadership and management?
Management:
-Follows pre-established principles
-Runs existing operations
-Task-oriented, detail focused
-Maintains the status quo
-Position of authority
Leadership:
-Sets new directions
-Improves the status quo
-Tackles wicked problems
-Motivates and inspires
-Any position
what are different styles of leadership?
-coaching
-affiliative
-democratic
-commanding
-pacesetting
-visonary
-coaching
what skills do you need to be a good leader?
Motivation & inspiration
Relationship-building
Communication
Delegation
Accountability
Organisation
Commitment to knowledge
Walk the talk
how can dentists be good leaders to their patients?
- Good listening
- Non-verbal communication:
- Body language
- Facial expressions
- Voice
- Verbal communication
- Motivation
how can dentists be good leaders to their colleagues?
-Value and support the team
* Communicate effectively
* GDC Standards for the Dental Team
* Collective leadership
* Utilise the whole dental team’s skill mix
what is collective responsibility?
many individuals with
unique skills to add to the
collective movement
what is collective flexibility?
leaders take up their roles and
responsibilities as and when
necessary.
what are the three types of leadership in healthcare?
institutional leader
service leader
frontline leader
what is an institutional leader?
clinical executive acting as a steward of the whole organization.
little direct contact with patient
what is a service leader?
a passionate advocate for own service feels responsible for its clinical and financial performance.
moderate level of direct contact with patients.
what is a frontline leader?
great frontline that focuses on delivering and improving excellent patient care.
high level if direct contact with patient
