Communication

Question 1

what is the Calgary - Cambridge guide for patients-centre dental consultation?

Answer 1

1. Initiating the session
   - preparation
   - establishing initial rapport
   - identifying the reason
2. Gathering information
   - biomedical perspective
   -patients perspective
   - background information
3. Physical examination
4. Explanation and planning
   - providing correct amount of info
   - aiding accurate recall and understanding
   - achieve shared understanding
   - planning = shared decision making
5. Treatment
   - provision of concurrent explanations
   - ensuring patient is not in distress
   - exploring patients concerns/anxieties
   - preventive advice and information
6. Closing the session
   - checking patients understanding
   - ensuring appropriate point of closure
   - forward planning

Question 2

how do you provide structure to a consultation?

Answer 2

-making organisation overt
-attending to flow

Question 3

how to build a relationship during the consultation?

Answer 3

-using appropatie non-verbal behaviour
- developing rapport
involving the patient

Question 4

give examples of question styles.

Answer 4

-open
-closing
-probing
-compound

Question 5

what is active listening?

Answer 5

active, attentive, choose to listen (hearing = physiological),
includes attending to non-verbal cues.

Can use reflection/paraphrasing to demonstrate listening as well as to
check understanding

Question 6

what is rapport?

Answer 6

sameness; engagement; at ease; connection; comfortable

Helpful and enabling relationship, acknowledging/appreciating

Question 7

what is empathy

Answer 7

Empathy is a recognition and expression of the patient’s situation
and emotional state. Recognizing others perspective/situation (not
living it.

Question 8

What is sympathy?

Answer 8

Sympathy - imagining how the patient is feeling. The
dentist is unlikely to really know how the patient is feeling