Patient and Carer experiences Flashcards
Forms of support
Advocacy services
Paid formal carers
Paid informal carers
Volunteers
Advocacy
Allow patients to have a ‘voice’
Paid formal carers
Officially employed through an agency
Paid informal
May be family members
Volunteers
Friends schemes
Communication
How patient receives messages is affected by external environment interferences
Models of communication - explain types
Linear - uni directional transfer of a message - NO FEEDBACK
Interactive - 2 way exchange of information includes feedback, context and noise
Transactional - simultaneous communication where a message is created between 2 or more people
Models of communication - types
Linear
Interactive
Transactional
Contexts of communication
Psychological Relational Environmental Situational Cultural
Psychological Relational Environmental Situational Cultural
How communication is interpreted
How the other people involved can affect communication
Implications of poor communication for decision making
Difficult to achieve due to poor communication skills
Lack of opportunities for decision making
Lack of competence to communicate with those with intellectual disabilities
Reasons for limited communication opportunities
Limited range of interactions
physical impairments
delay in speech, language and communication performance
Widgets
To help people recognise something initially
People who may regularly use symbols
Learning english as a second language
People with memory difficulties/dementia/cognitive impairments
Dyspraxia, dyslexia
Blindness
Advice from carers to dentists
Talk to carers about any likely reactions patient may have to exam
Get to know pt and how they like things to be done
Don’t be in a hurry to see next pt
Discuss any tx or procedures thoroughly
Allow carer to be present if necessary
