Communication Skills

Question 1

Specific challenges

Answer 1

Culture/social diversity 
Dealing with emotions 
Age relate issues - elderly, children 
Three way interview 
Breaking bad news
Low literacy patients 
Language barriers 
Disabilities

Question 2

Dental anxiety

Answer 2

General state of apprehension

Prepared for something negative to happen

Question 3

Dental PHOBIA

Answer 3

SEVERE anxiety which results in avoidance or endurance of situation with significant discomfort

Question 4

The problem

Answer 4

36% moderate dental anxiety

12% extreme

Question 5

Causes of dental anxiety

Answer 5

Learning - traumatic/negative experiences
Uncertainty - fear of the unknown
Personality

Question 6

Classical conditioning

Answer 6

Learning by association - occurs when two stimuli are repeatedly paired

Question 7

Classic conditioning in dental phobia

Answer 7

Fear due to pain of injection - associated with dentist
Dentist then associated with pain
Visit to dentist then associated with pain

Question 8

Methods of anxiety management

Answer 8

Communication 
Behaviour management 
Local anaesthesia 
Inhalation sedation 
IV sedation 
General anaesthetic

Question 9

Three As of anxiety

Answer 9

Ask
Acknowledge
Address

Question 10

CBT

Answer 10

Thought
Emotion
Behaviour

Question 11

CBT management techniques
1. Reduce uncertainty
2.

Answer 11

1. Provide info about techniques and equipment prior to and during treatment
2. Enhance control with stop signals
3. Distract - music/tv/eye mask