Past, Present, Future of success

Question 1

Five eras of IS

Answer 1

1. Data Processing Era (1950-60)
2. Management Reporting and Decision Support Era (1960-80)
3. Strategic and Personal Computing Era (1980-90)
4. Enterprise System and Networking Era (1990-2000)
5. Customer Focused Era (2000-beyond)

Question 2

data processing era

Answer 2

computers=calculators
- exclusively used by military or financial industry

Question 3

management reporting and decision support era

Answer 3

computers for monitoring and controlling production

Question 4

Strategic and personal computing Era

Answer 4

managers began to realise potential of IS
personal computer changed the landscape of IS

Question 5

Enterprise system and networking Era

Answer 5

data cloud could now be shared (connecting organisations)
success of ERP

Question 6

Customer Focused Era

Answer 6

Individuals receive customised feedback
power shifting from organisation to customer (customer interact with IS directly)

Question 7

how did IS change over time?

Answer 7

evolved from a back-office toll used by a selected few employees
to inescapable in our lives

Question 8

how did evaluating IS success changed

Answer 8

from focusing on speed and accuracy (quantitive)
to considering the strategic and social impact (qualitative)