Evaluating ERP

Question 1

Types of Customisation

Answer 1

Technical customisation = system is customised
Process customisation = process is customised

Question 2

3 types of Technical customisation

Answer 2

1. Module selection (choose 1+ module)
2. Table configuration (select tables so that system fits organisational needs)
3. Code modification ( Source code of ERP is changed; provides greatest flexibility in adapting the system but also highest risk/cost)

Question 3

3 categories of Process customisation

Answer 3

1. no change (change in tasks & resources)
2. incremental (change in tasks & resources & relationships)
3. Radical change (radical redesign of elements in a process)

Question 4

capability requirements for ERP customisation

Answer 4

1. Technical change capability (firms ability to customise ERP system (understand, make change, manage)
2. Process Change Capability (ability to customise business process)
3. Overall capability (combination of both)