outcome 5

Question 1

Evaluating the Training Program

Answer 1

1. reactions
2. learning
3. behavior
4. Results

Question 2

reactions

Answer 2

Critique, suggestions, insights

Question 3

learning

Answer 3

Testing the knowledge and skills of trainees before and after a training the program will help determine their improvement

Question 4

behavior

Answer 4

transfer of training

The effective application of principles
learned to what is required on the job

Approaches:
Feature identical elements.
Focus on general principles, if necessary
Establish a climate for transfer
Give employees transfer strategies.

Question 5

ROI

Answer 5

utility the firm gets for its training dollars

Benefits of Training / Training Costs

Question 6

Benchmarking

Answer 6

the practice of comparing data and statistics from your operations, such as training, against those of recognized leaders in your industry

Question 7

orientation

Answer 7

The formal process of familiarizing new employees with the organization, their jobs, and their work units

Question 8

onboarding

Answer 8

The process of systematically socializing new employees to help them get “on board” with an
organization

Question 9

cross-training

Answer 9

The process of training employees to do multiple jobs within an organization

Question 10

chief ethics officers

Answer 10

High ranking managers are directly responsible for fostering the ethical the climate within the firm