Outcome 1 Flashcards
1
Q
Training and development intro
A
informal instruction
simple, on-the-job
sophisticated skills training
regular training
customer service and communication skills training
compliance training
STRATEGIC APPROACH
2
Q
chief learning officers
A
A high-ranking manager directly responsible for fostering employee learning and development within the firm
3
Q
systematic approach
A
- needs assessment
- program design,
- implementation
- evaluation
