Outcome # 4 Performance evaluation meetings and feedback sessions

Question 1

Intro

Answer 1

Performance in first chapter
Growth future second chapter

lead time of meeting 10 days or 2 weeks

Question 2

Types of performance evaluation meetings and feedback session

Answer 2

Tell and sell // ability persuade wk to change

Tell and listen /// 1st part strong and weak point// 2nd part wk feeling

Problem solving // most proactive//
listening, accepting, responding to feelings

Question 3

Conducting the Performance Evaluation

Meeting or Feedback SessionConductin

Answer 3

Ask self-evaluation

Inivite participation

Express appreciation (praise, good points, etc)

Be supportive and demonstrate that you care

Minimize criticism (necessary?, wk handle it?, specific, timing, goal is improvement)

Establish goals

Follow up day to day

Question 4

Improving performance

Answer 4

Identifying the sources of ineffective performance
Ability, motivation and environment

Performance to suffer
knowledge, motivation, external conditions of work

Question 5

Performance diagnosis

Answer 5

By comparing different performance measures

Question 6

Managing ineffective performance

Answer 6

formal evaluations
shorter feedback

Transfer other department

Question 7

Focus changing behavior not the person

Answer 7

Suggest change more acceptable ways of performing