Outcome # 3 Performance evaluations methods

Question 1

Trait methods

Answer 1

Employees process certain characteristics

Dependability //reactivity//iniative // leadership

Question 2

Graphic rating scale

Answer 2

A trait approach to performance rating
whereby each employee is rated
according to a scale of characteristics

Question 3

mixed-standard scale method

Answer 3

A trait approach to performance rating similar to other scale methods but based on comparison with (better
then, equal to, or worse than) a standard

Question 4

forced-choice method

Answer 4

A trait approach to performance rating that requires the rater to choose from statements designed to distinguish between successful and unsuccessful
performance

Question 5

Essay method

Answer 5

A trait approach to performance rating that requires the rater to compose a statement describing employee
behavior

Question 6

behav method///critical incident

Answer 6

An unusual event that denotes
superior or inferior employee
performance in some part of the job

Question 7

behav method///behaviourally anchored rating scale (BARS)

Answer 7

behavioural approach to performance rating that consists of a series of vertical scales, one for
each important dimension of job performance

Question 8

behavior observation scale (BOS)

Answer 8

A behavioural approach to performance rating that measures the frequency of observed behaviour

PREFERENCE OVER THE OTHERS

1. Maintaining objectivity
2. distinguishing good performers from poor
   performers
3. Providing feedback
4. Identifying training needs

Question 9

RESULTS METHODS

Answer 9

1. Productivity measures
2. Mnagement by objectives
3. Balance score card

Question 10

Productivity measures

Answer 10

Sales// evaluated sales and revenue
Production // number of units and scrap
Executives// growth rate

Question 11

Management by objectives

Answer 11

A philosophy of management that rates the performance of employees based on their achievement of goals set mutually by them and their
manager

Question 12

Balance scorecard

Answer 12

1. Financial
2. Process
3. Customer
4. learning

Translate the firm’s strategy into a scorecard of clear objective

Attach measures to each objective

Provide performance feedback based on measures

Empower employees to make performance improvements

Reassess the strategy