OSCE – Counselling

Question 1

What is the introduction of a counselling consultation?

Answer 1

(1) Hello my name is… and I am the responsible pharmacist here
(2) Can I confirm your name and address/ DOB please?
(3) I would like to offer some advice and discuss your new medication, do you have some time for that?
(4) Do you have any specific questions or concerns you would like me to cover?

Question 2

What aspects must be covered on the technical checklist of a counselling consultation?

Answer 2

(1) Medication history
(2) Medical conditions
(3) Allergies (type/ severity)
(4) Give name of drug + has patient had it before
(5) Establish patient’s understanding of treatment
(6) Dosing information + additional advice
(7) Side effects
(8) Special warnings
(9) Missed dose advice
(10) Explain duration of treatment
(11) Non-pharmacological advice

Question 3

What aspects must be covered when closing a counselling consultation?

Answer 3

(1) Does everything that I have said make sense?
(2) Do you have any questions or concerns?
(3) If you have any further questions or concerns please come back to the pharmacy, book a GP appointment, or call in
(4) Safety net + refer