Organizing, Staffing, Leading, and Controlling Flashcards
_____ the process of assigning tasks, allocating resources, and establishing relationships to achieve organizational goals.
organizing
____ Efficient use of resources, improve productivity, and enhanced decision-making.
importance of organizing and staffing
____ the framework within which an organization operates.
organizational structure
8 types of organizational structures
- functional organizational structure
- divisional organizational structure
- matrix organizational structure
- flat organizational structure
- hierarchical organizational structure
- team-based organizational structure
- network organizational structure
- hybrid organizational structure
____ A structure in which employees are grouped by their functional roles or departments, such as marketing, finance, and human resources.
functional organizational structure
- employees report to a functional manager
- each department has its own goals and objectives
- communication and coordination occur between departments
functional organizational structure
____ A structure in which employees are grouped into divisions based on products, services, or geographic locations.
divisional organizational structure
- each division has its own set of functional departments
- employees report to a divisional manager
- divisions operate relatively independently
divisional organizational structure
____ A structure that combines functional and divisional structures, where employees report to multiple managers and work multiple projects.
matrix organizational structure
- employees report to both a functional manager and a project manager
- multiple reporting lines create a matrix structure
- encourages collaboration and flexibility
matrix organizational structure
___ A structure with few or no levels of management between employees and top executives.
flat organizational structure
- fewer management layers
- employees have more autonomy and decision-making authority
- communication and decision-making occur quickly
flat organizational structure
___ A structure with multiple levels of management, where employees report to a supervisor or manager who reports to a higher-level executive.
hierarchical organizational structure
- multiple management layers
- employees have limited autonomy and decision-making authority
- communication and decision-making occur through formal channels
hierarchical organizational structure
_____ A structure that emphasizes teamwork and collaboration, where employees work in teams to achieve common goals.
team-based organizational structure
- employees work in cross-functional teams
- team have autonomy and decision-making authority
- encourages collaboration, innovation, and problem-solving
team-based organizational structure
___ A structure that consist of multiple organizations or partners working together to achieve common goals.
network organizational structure
- multiple organizations or partners collaborate
- each partner has it own goals and objectives
- encourages flexibility, adaptability, and innovation
network organizational structure
____ A structure that combines elements of different organizational structures.
hybrid organizational structure
- combines elements of different structures
- employees may report to multiple managers
- encourages flexibility, adaptability, and innovation
hybrid organizational structure
____ The process of recruiting, selecting, training, and developing employees to fill organizational roles.
staffing
____ Attracting and retaining top talent, improving productivity, and enhancing organizational performance.
importance of staffing
___ The process of finding and hiring the best candidates for organizational roles.
recruitment and selection
7 recruitment methods
- internal recruitment
- external recruitment
- employee referrals
- social media recruitment
- job fairs
- recruitment agencies
- online job boards
____ Advertise job opening within the organization to current employees.
internal recruitment
___ Advertise job opening to the general public through various media channels.
external recruitment
___ Encourage current employees to refer friends and family members for job opening.
employee referrals
___ Attend job fairs and recruitment events to connect potential candidates.
job fairs
____ Partner with recruitment agencies to find qualified candidates.
recruitment agencies
___ Post job opening on online job boards and career websites.
online job boards
7 selection methods
- application forms
- resumes and cover letters
- telephone or video interviews
- in-person interviews
- assessment centers
- skills tests
- reference checks
____ Use application forms to collect information from candidates.
application forms
____ Review resumes and cover letters to assess candidate qualifications.
resumes and cover letters
___ Conduct initial interviews via phone or video to assess candidate communication skills.
telephone or video interviews
___ Conduct in-person interviews to assess candidate fit and qualifications.
in-person interviews
____ Use assessment center to evaluate candidate skills and abilities through various exercises and tests.
assessment centers
____ Administer skills tests to evaluate candidate technical skills and abilities.
skills tests
___ Conduct reference checks to verify candidate work history and performance.
reference checks
7 selection techniques
- behavioral interviewing
- situational interviewing
- panel interviews
- psychological testing
- assessment of candidate
- verification of candidate qualifications
- background checks
____ Ask candidates to provide specific examples of past behaviors and experiences.
behavioral interviewing
___ Present candidates with hypothetical scenarios and ask them to respond.
situational interviewing
____ Conduct interviews with multiple interviewers to assess candidate fit and qualifications.
panel interviewing
___ Administer psychological tests to evaluate candidate personality, cognitive abilities, and behavioral tendencies.
psychological testing
___ Evaluate candidate fit with the organization’s culture, values, and mission.
assessment of candidate fit
____ Verify candidate qualifications, such as education and work experience.
verification of candidate qualifications
____ Conduct background checks to ensure candidate integrity and trustworthiness.
background checks
_____ The process of influencing and motivating other to achieve organizational goals.
leading
____ Inspiring and empowering employees, building trust and credibility, and driving organizational success.
importance of leading
10 leadership styles
- autocratic leadership
- democratic leadership
- Laissez-Faire leadership
- transformational leadership
- transactional leadership
- servant leadership
- situational leadership
- bureaucratic leadership
- charismatic leadership
- participative leadership
____ Characterized by centralized decision-making and little input from team members.
autocratic leadership
___ Involves collaborative decision-making and active participation from team members.
democratic leadership
____ Characterized by a hands-off approach, giving team members a lot of autonomy.
Laissez-Faire leadership
___ Focuses on inspiring and motivating team members to achieve a shared vision.
transformational leadership
____ Focuses on exchanging rewards and punishments for desired behaviors.
transactional leadership
____ Focuses on serving the needs of tram members and prioritizing their well-being.
servant leadership
___ Involves adapting leadership style to the specific situation and team members.
situational leadership
____ Focuses on following established rules, procedures, and protocols.
bureaucratic leadership
____ Focuses on inspiring and motivating team members through personal charm and magnetism.
charismatic leadership
___ Involves involving team members in decision-making and encouraging their participation.
participative leadership
____ The process of inspiring and influencing others to achieve organizational goals.
motivating and communicating
____ proposed that human beings have different types of needs, which are hierarchically arranged.
Abraham Maslow
The theory states that lower-level needs must be fulfilled before higher-level needs can be addressed.
Maslow’s Hierarchy of Needs
Maslow’s Hierarchy of Needs
- physiological needs (basic needs)
- safety needs
- love and belonging needs
- esteem needs
- self-actualization needs
____ proposed tat there are two factors that influence job satisfaction.
Frederick Herzberg
Herzberg’s two factor theory
- hygiene factors (dissatisfiers)
- motivator factors (satisfiers)
____ factors that prevent dissatisfaction, but do not motivate employees.
hygiene factors (dissatisfiers)
___ factors that motivate and increase job satisfaction.
motivator factors (satisfiers)
____ proposed that individuals have three acquired needs that influence their motivation.
David McClelland
McClelland’s Acquired Needs Theory
- needs for achievement (nAch)
- needs for affiliation (nAff)
- Need for power (nPow)
___ the desire to succeed, achieve goals, and receive feedback.
need for achievement (nAch)
___ the desire for social interaction, relationships, and belonging.
need for affiliation (nAff)
___ the desire for control, influence, and authority.
need for power (nPow)
McClelland argued that these needs are acquired through experience and learning, and that they influence an individual’s motivation and behavior.
McClelland’s Acquired Needs Theory
3 communication techniques
- verbal communication
- nonverbal communication
- written communication
____ involves using words to convey meaning. It can be face-to-face, over the phone, or through video conferencing.
verbal communication
_____ involves conveying meaning without using words. It can include body language, facial expressions, and tone of voice.
nonverbal communication
____ involves conveying meaning through written words. It can include emails, letters, reports, and text messages.
written communication
____ The process of monitoring and evaluating organizational performance to achieve goals.
controlling
____ Ensuring organizational efficiency, effectiveness, and accountability.
importance of controlling
____ The mechanisms used to monitor and evaluate organizational performance.
control systems
3 types of control systems
- financial control systems
- operational control systems
- strategic control systems
____ are used to monitor and control an organization’s financial performance.
financial control system
____ are used to monitor and control and organization’s day-to-day operations.
operational control system
_____ are used to monitor and control an organization’s progress towards its long-term strategic objectives.
strategic control system
____ The measures used to evaluate organizational performance.
performance matrix
3 types of performance matrix
- financial matrix
- operational matrix
- strategic matrix
____ measure an organization’s financial performance and health.
financial matrix
____ measures an organization’s operational efficiency and effectiveness.
operational matrix
____ measures an organization’s progress towards its strategic objectives.
strategic matrix
