Organizational Effectiveness

Question 1

Organization Culture

Answer 1

personality, behaviours, relationships and way of life of the organization, stable - beliefs, values, norms, rituals, stories

Question 2

Organization Climate

Answer 2

organization frame of mind, emotions and mood - dynamic that can change

Question 3

Clan

Answer 3

personal place like a family - flexible structure with internal focus

Question 4

Adhocracy

Answer 4

dymanic place with entrepreneurial spirit - flexible structure with external focus

Question 5

Hierarchy

Answer 5

structured place with efficient processes - stable structure with internal focus

Question 6

Market

Answer 6

results-oriented and customer drive - stable structure with external focus

Question 7

Drivers of Employee Engagement

Answer 7

clarity of expectations, task significance (meaningfulness), self efficacy, autonomy, effective feedback, rewarding relationships, values of org & leadership, opportunity to grow

Question 8

What increases employee motivation

Answer 8

clarity of expectations, task significance and self efficacy

Question 9

What increases employee satisfaction

Answer 9

autonomy, effective feedback

Question 10

What increases employee commitment

Answer 10

rewarding relationships, values of org/leadership, opportunity to grow

Question 11

Types of teams

Answer 11

traditional work groups, employee involvement teams, semi-autonomous work groups, self-managing teams, self-designing teams, cross-functional teams, project teams, virtual teams

Question 12

Traditional Work Groups

Answer 12

execute tasks

Question 13

Employee Involvement Teams

Answer 13

make suggestions

Question 14

Semi-Autonomous Work Groups

Answer 14

make decisions and solve problems concerning work processes

Question 15

Self-Managing Teams

Answer 15

make decisions and solve problems concerning work production

Question 16

Self-Designing Teams

Answer 16

self-managing teams that also control team design and membership

Question 17

Cross-Functional Teams

Answer 17

involve employees from different functional areas within the org

Question 18

Project Teams

Answer 18

involve employees in completing a specific project

Question 19

Virtual Teams

Answer 19

involve employees from different geographies or who rarely meet face to face

Question 20

Stages of Team Development

Answer 20

forming, storming, norming, performing

Question 21

Forming

Answer 21

creating a team charter

Question 22

Storming

Answer 22

engage in an exchange of ideas on how to move forward

Question 23

Norming

Answer 23

accept differences, take responsibility, develop processes or protocols for decisions and actions

Question 24

Performing

Answer 24

making successful progress

Question 25

Types of Team Dysfunction

Answer 25

C-type conflict, A-type conflicts, role ambiguity, role conflict (inter-role, inter-sender, intra-sender), status, social loafing

Question 26

Types of Organization Structure

Answer 26

- Functional Departmentalization - Product Departmentalization - Customer Departmentalization - Geographic Departmentalization - Matrix Departmentalization - Boundaryless Organizations

Question 27

Functional Departmentalization

Answer 27

organized into departments based on respective functions each performs for the organization

Question 28

Product Departmentalization

Answer 28

organized by product line or grouped according to specific product/service

Question 29

Customer Departmentalization

Answer 29

organized on basis of common customers or types of customers

Question 30

Geographic Departmentalization

Answer 30

organized based on territory

Question 31

Matrix Departmentalization

Answer 31

combination of functional and task force departmentalization to have harmonization of multiple components for a single activity

Question 32

Boundaryless Organizations

Answer 32

not defined by or limited to vertical/horizontal/external or geographic boundaries

Question 33

Vertical Boundaries

Answer 33

between levels

Question 34

Horizontal Boundaries

Answer 34

between departments

Question 35

External Boundaries

Answer 35

between organization and customers/suppliers/others

Question 36

Geographic Boundaries

Answer 36

between locations/cultures/markets

Question 37

Four Models of Change Management

Answer 37

- Lewin's Change Process & Force Field Analysis - Kotter's Eight Step Change Process - The Action Research Model - The Positive Model

Question 38

Lewin's Change Process & Force Field Analysis

Answer 38

1 - Unfreeze - instill belief in the change, give reasons and empathize 2 - Transition - shift, explain, empower, gather input, involve, train and pace the change 3 - Refreeze - make it stick, senior management commitment, celebrate, and reinforce

Question 39

Kotter's Eight-Step Change Model

Answer 39

``` 1 - Create sense of urgency 2 - create guiding coalition 3 - develop a vision and strategy 4 - communicate the vision and strategy 5 - empower broad based action 6 - generate short term wins 7 - consolidate gains and produce more change 8 - anchor the change in the culture of the org ```

Question 40

The Action Research Model

Answer 40

``` 1 - identify problem 2 - consult experts 2(a) - gather data 3 - feedback to client 3 (a) - joint diagnosis 4 - joint action planning 5 - take action 5 (a) - gather data and back to #3 ```

Question 41

The Positive Change Model

Answer 41

``` 1 - Identify the focus involvement 2 - Engage appreciative inquiry 3 - discover themes 4 - identify preferred future 5 - take action then back #2 ```

Question 42

Single Loop Learning

Answer 42

take action or revise action to set the goal, then get results and cycle through

Question 43

Double Loop Learning

Answer 43

question beliefs/assumptions, then take action or review action or revise goal, get results and cycle back

Question 44

Critical Path/PERT Chart

Answer 44

identify a network of activities, and the critical path has no delay in sequencing or no "slack" (looks at earliest start and end dates and latests start and end dates)

Question 45

Gantt Chart

Answer 45

combine tasks with their start and completiton dates

Question 46

Path of Communication

Answer 46

send thinks, encodes and transmit message, then receiver perceives, decodes and understands

Question 47

Directions of Path of Communication

Answer 47

communication can be downward, upward, horizontal, formal/informal/grapevine, intentional and unintentional