organizational behavior Flashcards
IS THE BASIC QUALITIES OF A PERSON, OR THE CHARACTER THAT
PERSONIFIES AN INDIVIDUAL THEY CAN BE SIMILAR OR UNIQUE.
NATURE OF PEOPLE
THE CONCEPT OF OB IS BASED ON TWO KEY ELEMENTS NAMELY
- NATURE OF PEOPLE
- NATURE OF THE ORGANIZATION
FACTORS AFFECTING NATURE OF PEOPLE:
- INDIVIDUAL DIFFERENCE
- PERCEPTION
- A WHOLE PERSON
- STATES THE MOTIVE OF THE FIRM.
- IT IS THE OPPORTUNITIES IT PROVIDES IN THE GLOBAL MARKET.
- IT ALSO DEFINES THE EMPLOYEES’ STANDARD
- IT DEFINES THE CHARACTER OF THE COMPANY BY ACTING AS A MIRROR
REFLECTION OF THE COMPANY
NATURE OF ORGANIZATION
EMPLOYEES WANT TO BE VALUED AND APPRECIATED FOR THEIR SKILLS
AND ABILITIES FOLLOWED BY OPPORTUNITIES WHICH HELP THEM DEVELOP THEMSELVES.
VALUE OF PERSON
IT IS THE BEHAVIOR IMPLANTED OR CAUSED BY SOME MOTIVATION
FROM SOME PERSON, GROUP OR EVEN A SITUATION. (POSITIVE MOTIVATION VS. NEGATIVE
MOTIVATION)
MOTIVATED BEHAVIOR
EVERY ORGANIZATION SOCIALIZES WITH OTHER FIRMS, ITS CUSTOMERS,
OR SIMPLY THE OUTER WORLD, AND ALL OF ITS EMPLOYEES - THEIR OWN SOCIAL ROLES AND
STATUS. THEIR BEHAVIOR IS MAINLY INFLUENCED BY THEIR GROUP AS WELL AS INDIVIDUAL
DRIVES.
SOCIAL SYSTEM
TYPES OF SOCIAL SYSTEM:
formal and informal
EVERY ORGANIZATION NEEDS PEOPLE AND PEOPLE NEED
ORGANIZATIONS TO SURVIVE AND PROSPER. (A MUTUAL UNDERSTANDING BETWEEN THE
ORGANIZATION AND THE EMPLOYEES THAT HELPS BOTH REACH THEIR RESPECTIVE
OBJECTIVES.)
MUTUAL INTEREST
A GROUP OF FRIENDS, PEOPLE SOCIALIZING WITH OTHERS FREELY, ENJOYING,
PARTYING OR CHILLING. (EX - BIRTHDAY PARTY.)
INFORMAL
GROUPS FORMED BY PEOPLE WORKING TOGETHER IN A FIRM OR PEOPLE THAT
BELONG TO THE SAME CLUB IS CONSIDERED AS _______. (EX − A SUCCESS
PARTY AFTER GETTING A PROJECT.)
FORMAL SOCIAL SYSTEM
THEY ARE THE MORAL PRINCIPLES OF AN INDIVIDUAL, GROUP, AND ORGANIZATION.
ETHICS
PEOPLE IN THE ORGANIZATION OR OPERATION
HUMAN RESOURCES
OTHER NAMES: PERSONNEL, EMPLOYEES, WORKERS, LABORERS,
MANPOWER, WORKFORCE, LABOR FORCE.
HUMAN RESOURCES
- PEOPLE WHO DIRECTLY RECEIVE THE COMPANY’S PRODUCTS,
SERVICES AND IDEAS - CLIENTS, GUESTS, CUSTOMERS, CONSUMERS AND BUYERS
EXTERNAL CUSTOMERS
EMPLOYEES WHO USE THE SERVICES PROVIDED BY THE COMPANY
TO BRING SMOOTH FLOW OF PRODUCTS, SERVICES AND IDEAS.
INTERNAL CUSTOMERS
- HUMAN RESOURCES DEPARTMENT
- POLICIES, PLANS AND PROGRAMS.
- MOTIVATE, REWARD, RETAIN, FIRE OR TERMINATE PEOPLE
- AIM: GET THE BEST PEOPLE
üGENERATION OF REVENUE THROUGH THE USE OF PEOPLE’S
SKILLS AND ABILITIES.
HUMAN RESOURCES MANAGEMENT
- CONSIST OF ORGANIZE LEARNING EXPERIENCES THAT INCREASE
THE POSSIBILITY OF JOB PERFORMANCE. - EXAMPLES: TRAININGS, SEMINARS, WORKSHOP, ETC.
- MOST EXPENSIVE ORGANIZED LEARNING EXPERIENCE
HUMAN RESOURCES DEVELOPMENT
HUMAN
BEHAVIOR – FLOWS FROM 3
MAIN SOURCES:
- DESIRE
- EMOTION
- KNOWLEDGE
- THE RESPONSE OF AN INDIVIDUAL OR GROUP TO A STIMULUS.
- BASIC INCLUSIONS: FEELINGS, THOUGHTS, MOTIVES, ATTITUDE,
VALUES
HUMAN BEHAVIOR
COLLECTION OF PEOPLE WHO WORK TOGETHER TO ACHIEVE
INDIVIDUAL AND ORGANIZATIONAL GOALS.
ORGANIZATION
THREE MOST IMPORTANT CHARACTERISTICS OF HUMAN BEHAVIOR
- IT IS CAUSED
- IT IS MOTIVATED
- IT IS INTEGRATED
- STUDY OF WHAT PEOPLE THINK, FEEL AND DO IN AND AROUND
ORGANIZATION. - DEPENDENT ON HUMAN BEHAVIOR
ORGANIZATIONAL BEHAVIOR
ECONOMIC, SOCIAL AND CULTURE CONNECTIVITY WITH PEOPLE IN
OTHER PARTS OF THE WORLD.
GLOBALIZATION
PERSONAL VALUES
WITHIN
- DIVERSITY
- RACIAL/ETHNIC
- GENDER
CHANGING WORKFORCE
- GLOBALIZATION
- CHANGING WORKFORCE
- EMPLOYERS TODAY DEMAND MORE WORKFORCE FLEXIBILITY TO
REMAIN COMPETITIVE IN THE GLOBAL MARKET PLACE
EVOLVING EMPLOYEE RELATIONSHIPS
SHARED VALUES
GROUPS
STABLE AND LONG LASTING BELIEFS ABOUT WHAT IS
IMPORTANT IN A VARIETY OF SITUATIONS.
VALUES
ORGANIZATION’S MORAL
OBLIGATION TOWARD ITS STAKEHOLDERS
CORPORATE SOCIAL RESPONSIBILITY
STUDY OF MORAL PRINCIPLES (RIGHT OR WRONG)
ETHICS
ORGANIZATIONAL BEHAVIOR IS ANCHORED AROUND THE
IDEA THAT THE FIELD SHOULD FREELY BORROW KNOWLEDGE FROM OTHER DISCIPLINES.
MULTIDISCIPLINARY ANCHOR
ORGANIZATIONAL BEHAVIOR SHOULD RELY ON
SCIENTIFIC METHODS AND RELATED STANDARDS OF SYSTEMATIC RESEARCH TO ADVANCE
KNOWLEDGE.
SYSTEMATIC RESEARCH ANCHOR
STATES THAT NO SINGLE SOLUTION IS BEST IN ALL
CIRCUMSTANCES.
CONTINGENCY ANCHOR
ORGANIZATIONS TAKE THEIR SUSTENANCE FROM THE
ENVIRONMENT AND IN TURN AFFECT THAT ENVIRONMENT THROUGH THEIR OUTPUT.
OPEN SYSTEMS ANCHOR
individual
analysis
team level
analysis
organizational
analysis
MULTIPLE
LEVELS OF
ANALYSIS
ANCHOR
