ORG MNGMT

Question 1

What must leaders do during any type of organizational change?

Answer 1

• Explain limitations of current process and the benefits of the proposed change
• Walk Airmen through the change, explain details and answer questions
• Show appreciation for those who contribute and refocus those who do not

Question 2

What are types of organizational change?

Answer 2

• Technology
• Tasks
• Structure
• Resources
• People

Question 3

The first reaction to change is often perceived as _____

Answer 3

Resistance

Question 4

An essential element for preventing or overcoming resistance to change is _____

Answer 4

Establishing a well thought out plan

Question 5

What are the five of the most common responses to change?

Answer 5

• Distrust
• Uncertainty
• Self-interest
• Different Perception/Felt Need to Change
• Over-Determination

Question 6

Leaders who are not prepared to clarify or explain thought processes behind the change will not easily _____ and will struggle to _____

Answer 6

• Overcome employee DISTRUST

- Gain employee buy in

Question 7

The type of resistance to change where people often consider the position they currently have or their role in the existing environment and question the direction and capabilities of those in positions of power after the change is implemented is?

Answer 7

Self-interest

Question 8

The type of resistance to change where mechanistic structure that relies on strict procedure and lines of authority may be so rigid that it inhibits change and possibly damages professional relationships is?

Answer 8

Over-determination

Question 9

Successful change management depends on addressing _____ and improving the _____

Answer 9

• Causes of resistance

- Change implementation process

Question 10

The approach to reducing resistance to change where Educating people about the need for and expected results of a change is?

Answer 10

Education and Communication

Question 11

The approach to reducing resistance to change where involving people in the change process helps generate ownership and commitment to the change is?

Answer 11

Participation and Involvement

Question 12

What are the stages of the three-stage change process?

Answer 12

• Unfreezing
• Changing
• Refreezing

Question 13

_____ is a deliberate management activity to prepare people for change by knowing and going where issues may exists

Answer 13

Unfreezing

Question 14

During the _____ stage, the organization moves from the old state or the previous norms, to the new state by installing new equipment, restructuring work centers, or implementing procedures

Answer 14

Changing

Question 15

Positively reinforcing desired outcomes is crucial during the _____ stage

Answer 15

Refreezing

Question 16

The use of _____ increases operational capabilities while reducing associated costs by applying proven methodologies to all processes associated with fulfilling the Air Force mission

Answer 16

Continuous Process Improvement (CPI)