Org Change and Stress MGMT Flashcards
Most Dangerous Words In Business
Thats the way its always been done around here
10 REasons ppl Resist Change
- Loss of control 2. Excess Uncertainty 3. All at once surprise element 4. Everything seems different 5. Loss of face 6. Concerns about competence 7. More Work 8. Ripple Efffects 9. Past resentments 10. Potential Failure/firing
6 Forces of Theat cause change
- Changing workforce 2. Technology 3. Economic cycles 4. competition 5. social trends 6. world politics1
Ways to overcome resistance to change
education and communication, participation and buy in, develpoing positive relationships, implement change fairly, hire flexible ppl, coerce
3 Models to manageing org change
- Lewin’s Three Step Model of Change 2. Kotters 8 Step model 3. Organizational Development
Lewins 3 Step Model
Unfreezing, Moving, Refreezing
Kotter’s 8 Steps
- Build sense of ungency 2. Form coalition 3. create a new vision 4. communicate the vision 5. remove barriers 6. reward wins 7. anchor changes
Basis fo Organizational Development
Based on humanistic democtatic values (respect for people, trust and support, power euqalization, open confrontation, participation)
5 OD techniques or Interventions
- Surveys 2. Process consultation 3. Team building 4. Intergroup Development 5. Appreciative Inquiry (exploring whats going right)
3 Sources of Innovation
Structure(orgainic is best, slack is good, comm is good), Culture(faliure tolerant), HR(keep employees well educated)
def idea champions
a manager who enthusiastically champtions an idea
def challenge stress
stress associated with workload and time constraints can be postive
def hinderance stress
comes from obstacles to achieving goals, mostly negative. Succe3ssful orgs eliminate these
Where does most change management fail?
Execution & lack of communication
