Must Know Lists

Question 1

Name the 5 Conflict Handling Intentions

Answer 1

1. Competing (low cooperation high assertiveness),
2. Collaborating(high cooperation high assertiveness),
3. Avoiding(low cooperation, low assertiveness),
4. Accommodating(high cooperation, low assertiveness),
5. Compromising(medium cooperation medium assertiveness)

Question 2

Determinants of Org Structure

Answer 2

1. Org. Strategy (pick from innovation, cost minimization, imitation), 2. Org. Size
2. Technology (routine=mechanistic or non routine=organic),
3. Environment (dynamic environments organic org structures)

Question 3

Principles for an ethical culture

Answer 3

1. Be a visible role model
2. communicate ethical expectations,
3. provide ethical training
4. visibly reward ethical acts & punish unethical ones
5. provide protection for whistleblowers

Question 4

Kotter’s 8 Step Plan

Answer 4

1, Sense of urgency

2. Form Coalition
3. Create a new vision
4. Communicate
5. Remove barriers and empower others
6. Reward short term wins
7. Consolidate Improvements
8. Anchor changes