Operations Management-internal and external quality standards Flashcards
What is quality concerned with?
Design+reliability of product
Ensuring product is properly checked
Product is fit for use
Why is quality important?
Consumers expect it as standard and not an optional extra
What is quality assurance?
Process of preventing mistakes and defects in the production process
What is quality control?
The processes that ensure production quality meets the requirements of customers-no defects
- right first time
- self checking
What is TQM?
Total quality management
Consists of quality chains-right first time
What is quality benchmarking?
Achieved by comparing a business with that of a competitor that is usually the market leader, to improve practices
What is the calculation of wastage rates?
No.of rejects produced/total no.of products x 100
What are some disadvantages of poor quality?
Product fails
Cost of refunds
Wasted materials
What are some disadvantages of quality control?
Rejected products-expensive
Damaged reputation
Less individual responsibility
What are some advantages of quality assurance?
Reduced costs
Motivation
Marketing advantages
What are some quality standards?
BS 5750 Kitemark Quality circles Kaizen Zero defects ISO 9001
