Operations and Maintenance

Question 1

Best practices

Answer 1

Techniques, approaches, or methods of conducting business in a manner that has been widely recognized by peers and the industry as generally being the most effective and consistently provides the desired results.

Question 2

Building automation system (BAS)

Answer 2

Integrated, automated system that control several aspects of building operations such as HVAC, lighting, energy, elevators, fire suppression and security. Also known as building management system (BMS).

Question 3

Building management system (BMS)

Answer 3

Integrated, automated system that control several aspects of building operations such as HVAC, lighting, energy, elevators, fire suppression and security. Also known as building management system (BMS).

Question 4

Building structures

Answer 4

The construction elements that are designed to support the architecture of a building. These elements generally consist of foundations, frames, slabs, permanent stairs, ramps and related elements relative to a building’s architectural integrity. Generally this structure is not visible to observation.

Question 5

Building systems

Answer 5

The complete, physical facility including all equipment, materials, and components.

Question 6

Churn

Answer 6

The amount of movement and relocation of occupants within an organization within a specified period. It is the ratio of the number of employees moved annually compared to the total number of employees in an organization.

Question 7

Codes

Answer 7

Systems of regulations that define scoping requirements. It implies prescriptive requirements and is generally given statutory force.

Question 8

Commissioning

Answer 8

A planned and integrated systematic process of verifying and documenting that all building systems perform interactively according to the design intent and the owner’s operational needs.

Question 9

Communication

Answer 9

The two-way process of creating and sending messages and receiving feedback with the goal to influence the opinions, actions, and decisions of the intended audience.

Question 10

Computer-aided facility management (CAFM) system

Answer 10

An automated, information technology (IT) tool that includes the hardware and software needed to store, manage, distribute, and use information that is critical to an organization’s mission, such as coordinating operations and maintenance. Also known as computerized maintenance management system (CMMS) or Integrated work management system (IWMS).]

Question 11

Corrective maintenance

Answer 11

Any activity that is required to correct a failure that has occurred or is in the process of occurring.

Question 12

Emergency maintenance

Answer 12

Any activity that requires immediate repair because of impending danger to the occupants, their business processes, the building, or a building system.

Question 13

Emergency preparedness

Answer 13

The state of being prepared for all types of emergencies and ready to respond to save lives and property and to support a return to normalcy as soon as possible.

Question 14

Escalation

Answer 14

The pre-planned determination of how to respond to specific conditions with prescribed levels of intensity.

Question 15

Facility exterior

Answer 15

The building envelope as well as structures separate from the main building. The building envelope is a common term for the system that keeps the weather and noise out and the heat and cooling in.

Question 16

Foundation

Answer 16

The structural components of the building frame that accept and transfer the massive load (or weight) of the building unit into the surrounding soils.

Question 17

Green cleaning

Answer 17

The practice of using cleaning methods, products, and ingredients that preserve health and the environment.

Question 18

Heating, Ventilation, Air Conditioning (HVAC) systems

Answer 18

The systems within a building that control and maintain temperature, humidity, an||

Question 19

Installed equipment

Answer 19

Equipment affixed to the owners’ buildings and maintained by the facility manager (not the landlord, the functional operator, or line manager).

Question 20

Level of Service (LOS)

Answer 20

A quantitative description of the provider will support service through availability, serviceability, performance, operation, or other attributes.

Question 21

Life safety systems

Answer 21

Government regulations and building code requirements for building relative to seismic, fire, and accessibility standards.

Question 22

Life-cycle cost (LCC)

Answer 22

The total cost of acquisition, operation, maintenance, and support of an item throughout its useful life, and including the cost of removal.

Question 23

Maintenance

Answer 23

Assuring all of the elements of the infrastructure are serviced so they operate efficiently and are reliable and safe. This includes scheduling and conducting regular, periodic predictive, preventive and corrective maintenance activities.

Question 24

Operations

Answer 24

Assuring that the facility’s infrastructure and how it is used and managed provides a satisfactory work environment, is in compliance with laws and regulations, meets financial performance goals, reflects efficient utility services and costs, and protects the surrounding community and environment.

Question 25

Planned maintenance

Answer 25

Any maintenance activity for which a pre-determined job procedure has been documented, for which all labor, materials, tools, and equipment required to carry out the task have been estimated, and their availability assured before commencement of the task.

Question 26

Predictive maintenance (PdM)

Answer 26

A type of planned maintenance that utilizes technology, which allows the forecasting of failures through monitoring and analysis of the condition of the equipment.

Question 27

Preventive maintenance

Answer 27

A type of planned maintenance having an equipment maintenance strategy based on replacing, overhauling, or remanufacturing an item at a fixed interval, regardless of its condition at the time.

Question 28

Raised floor

Answer 28

A strut-supported removable panel flooring system allowing for cooling and cabling duct space beneath the floor, generally used for computer or server rooms and data centers. Also known as access flooring system.

Question 29

Regulations

Answer 29

Laws or rules prescribed by an authority to regulate conduct; an official governmental regulatory act that transmits a stated purpose.

Question 30

Reliability-centered maintenance (RCM)

Answer 30

A maintenance strategy which determines the best mix of preventive maintenance, predictive maintenance, proactive repairs, and run-to-failure approaches.

Question 31

Run-to-failure

Answer 31

A maintenance strategy in which no routine maintenance tasks are performed on the equipment. The only maintenance performed on the equipment is corrective maintenance, and then only after the equipment has suffered a failure.

Question 32

Security

Answer 32

With regard to safety, it is the freedom from danger, doubt, or fear.

Question 33

Service level agreement (SLA)

Answer 33

A part of a service contract where the service expectations are formally defined. They are terms negotiated between the service provider and the facility representative (such as the facility manager). The service provider may be internal staff or outside contractors who perform any delivered service such as operations and maintenance of the facility and its systems as well as occupant services such as custodial, food service, waste management and so forth.

Question 34

Service quotient

Answer 34

A measurement of how satisfied occupants are with their service at a given point in time.

Question 35

Standards

Answer 35

A statement of the minimum level of acceptability that incorporates the technical installation requirements of the code when/where referenced; the prescribed, accepted level of service and product performance. These apply to the facility itself (buildings, structures, interiors, exteriors and grounds), operations and maintenance and contractors and service providers (reception, cleaning and catering). A formal expression of rules, guidelines or characteristics for activities or their results.

Question 36

Standing operating order (SOO)

Answer 36

A work order (WO) for a predictable, routine services that can be planned in advance and occur on a regular basis. These may include inspections and established preventive maintenance. Some facility managers include non-core services such as custodial, waste collection, food services, and grounds maintenance as standing operating orders that are automatically included as work reception inputs.

Question 37

Standing work order

Answer 37

A work order (WO) that is left open either indefinitely or for a pre-determined period of time for the purpose of collecting labor hours and/or supplies/materials costs for which it has been decided that individual work orders should not be raised. Examples would include standing work orders raised to collect time spent at safety meetings, or in general housekeeping activities.

Question 38

Statement of Work (SOW)

Answer 38

A listing of the specific tasks the supplier is to perform.

Question 39

Sustainability

Answer 39

Development that meets the needs of the present without compromising the ability of future generations to meet their own needs.

Question 40

Tactical plan

Answer 40

A detailed set of steps needed to accomplish a goal in the strategic plan.

Question 41

Total cost of ownership (TCO)

Answer 41

A financial management strategy that accounts for the complete life-cycle costs of a product (both direct and indirect) from acquisition to disposal.

Question 42

Turnover

Answer 42

The movement and relocation of occupants within an organization.

Question 43

Unplanned maintenance

Answer 43

Any maintenance work that has not been included on an approved maintenance schedule prior to its commencement. Also known as unscheduled maintenance.

Question 44

Useful life

Answer 44

Expected time that a component can be left in service, before it will start to experience a rapidly increasing probability of failure.

Question 45

Work management center (WMC)

Answer 45

A typical place or activity where all scheduled and unplanned work is screened and evaluated so that work assignments and activities can be communicated to individuals or teams and trades with specific tasks, expectations of time required to complete the job, and date/time for doing the job. Also known as help desk or work desk.