Operations and Maintenance Flashcards

1
Q

Best practices

A

Techniques, approaches, or methods of conducting business in a manner that has been widely recognized by peers and the industry as generally being the most effective and consistently provides the desired results.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Building automation system (BAS)

A

Integrated, automated system that control several aspects of building operations such as HVAC, lighting, energy, elevators, fire suppression and security. Also known as building management system (BMS).

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Building management system (BMS)

A

Integrated, automated system that control several aspects of building operations such as HVAC, lighting, energy, elevators, fire suppression and security. Also known as building management system (BMS).

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Building structures

A

The construction elements that are designed to support the architecture of a building. These elements generally consist of foundations, frames, slabs, permanent stairs, ramps and related elements relative to a building’s architectural integrity. Generally this structure is not visible to observation.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Building systems

A

The complete, physical facility including all equipment, materials, and components.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Churn

A

The amount of movement and relocation of occupants within an organization within a specified period. It is the ratio of the number of employees moved annually compared to the total number of employees in an organization.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Codes

A

Systems of regulations that define scoping requirements. It implies prescriptive requirements and is generally given statutory force.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Commissioning

A

A planned and integrated systematic process of verifying and documenting that all building systems perform interactively according to the design intent and the owner’s operational needs.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Communication

A

The two-way process of creating and sending messages and receiving feedback with the goal to influence the opinions, actions, and decisions of the intended audience.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Computer-aided facility management (CAFM) system

A

An automated, information technology (IT) tool that includes the hardware and software needed to store, manage, distribute, and use information that is critical to an organization’s mission, such as coordinating operations and maintenance. Also known as computerized maintenance management system (CMMS) or Integrated work management system (IWMS).]

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Corrective maintenance

A

Any activity that is required to correct a failure that has occurred or is in the process of occurring.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Emergency maintenance

A

Any activity that requires immediate repair because of impending danger to the occupants, their business processes, the building, or a building system.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Emergency preparedness

A

The state of being prepared for all types of emergencies and ready to respond to save lives and property and to support a return to normalcy as soon as possible.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Escalation

A

The pre-planned determination of how to respond to specific conditions with prescribed levels of intensity.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Facility exterior

A

The building envelope as well as structures separate from the main building. The building envelope is a common term for the system that keeps the weather and noise out and the heat and cooling in.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Foundation

A

The structural components of the building frame that accept and transfer the massive load (or weight) of the building unit into the surrounding soils.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Green cleaning

A

The practice of using cleaning methods, products, and ingredients that preserve health and the environment.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Heating, Ventilation, Air Conditioning (HVAC) systems

A

The systems within a building that control and maintain temperature, humidity, an||

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Installed equipment

A

Equipment affixed to the owners’ buildings and maintained by the facility manager (not the landlord, the functional operator, or line manager).

20
Q

Level of Service (LOS)

A

A quantitative description of the provider will support service through availability, serviceability, performance, operation, or other attributes.

21
Q

Life safety systems

A

Government regulations and building code requirements for building relative to seismic, fire, and accessibility standards.

22
Q

Life-cycle cost (LCC)

A

The total cost of acquisition, operation, maintenance, and support of an item throughout its useful life, and including the cost of removal.

23
Q

Maintenance

A

Assuring all of the elements of the infrastructure are serviced so they operate efficiently and are reliable and safe. This includes scheduling and conducting regular, periodic predictive, preventive and corrective maintenance activities.

24
Q

Operations

A

Assuring that the facility’s infrastructure and how it is used and managed provides a satisfactory work environment, is in compliance with laws and regulations, meets financial performance goals, reflects efficient utility services and costs, and protects the surrounding community and environment.

25
Q

Planned maintenance

A

Any maintenance activity for which a pre-determined job procedure has been documented, for which all labor, materials, tools, and equipment required to carry out the task have been estimated, and their availability assured before commencement of the task.

26
Q

Predictive maintenance (PdM)

A

A type of planned maintenance that utilizes technology, which allows the forecasting of failures through monitoring and analysis of the condition of the equipment.

27
Q

Preventive maintenance

A

A type of planned maintenance having an equipment maintenance strategy based on replacing, overhauling, or remanufacturing an item at a fixed interval, regardless of its condition at the time.

28
Q

Raised floor

A

A strut-supported removable panel flooring system allowing for cooling and cabling duct space beneath the floor, generally used for computer or server rooms and data centers. Also known as access flooring system.

29
Q

Regulations

A

Laws or rules prescribed by an authority to regulate conduct; an official governmental regulatory act that transmits a stated purpose.

30
Q

Reliability-centered maintenance (RCM)

A

A maintenance strategy which determines the best mix of preventive maintenance, predictive maintenance, proactive repairs, and run-to-failure approaches.

31
Q

Run-to-failure

A

A maintenance strategy in which no routine maintenance tasks are performed on the equipment. The only maintenance performed on the equipment is corrective maintenance, and then only after the equipment has suffered a failure.

32
Q

Security

A

With regard to safety, it is the freedom from danger, doubt, or fear.

33
Q

Service level agreement (SLA)

A

A part of a service contract where the service expectations are formally defined. They are terms negotiated between the service provider and the facility representative (such as the facility manager). The service provider may be internal staff or outside contractors who perform any delivered service such as operations and maintenance of the facility and its systems as well as occupant services such as custodial, food service, waste management and so forth.

34
Q

Service quotient

A

A measurement of how satisfied occupants are with their service at a given point in time.

35
Q

Standards

A

A statement of the minimum level of acceptability that incorporates the technical installation requirements of the code when/where referenced; the prescribed, accepted level of service and product performance. These apply to the facility itself (buildings, structures, interiors, exteriors and grounds), operations and maintenance and contractors and service providers (reception, cleaning and catering). A formal expression of rules, guidelines or characteristics for activities or their results.

36
Q

Standing operating order (SOO)

A

A work order (WO) for a predictable, routine services that can be planned in advance and occur on a regular basis. These may include inspections and established preventive maintenance. Some facility managers include non-core services such as custodial, waste collection, food services, and grounds maintenance as standing operating orders that are automatically included as work reception inputs.

37
Q

Standing work order

A

A work order (WO) that is left open either indefinitely or for a pre-determined period of time for the purpose of collecting labor hours and/or supplies/materials costs for which it has been decided that individual work orders should not be raised. Examples would include standing work orders raised to collect time spent at safety meetings, or in general housekeeping activities.

38
Q

Statement of Work (SOW)

A

A listing of the specific tasks the supplier is to perform.

39
Q

Sustainability

A

Development that meets the needs of the present without compromising the ability of future generations to meet their own needs.

40
Q

Tactical plan

A

A detailed set of steps needed to accomplish a goal in the strategic plan.

41
Q

Total cost of ownership (TCO)

A

A financial management strategy that accounts for the complete life-cycle costs of a product (both direct and indirect) from acquisition to disposal.

42
Q

Turnover

A

The movement and relocation of occupants within an organization.

43
Q

Unplanned maintenance

A

Any maintenance work that has not been included on an approved maintenance schedule prior to its commencement. Also known as unscheduled maintenance.

44
Q

Useful life

A

Expected time that a component can be left in service, before it will start to experience a rapidly increasing probability of failure.

45
Q

Work management center (WMC)

A

A typical place or activity where all scheduled and unplanned work is screened and evaluated so that work assignments and activities can be communicated to individuals or teams and trades with specific tasks, expectations of time required to complete the job, and date/time for doing the job. Also known as help desk or work desk.