Communications Flashcards
Active Listening or Empathetic Listening
A structured form of listening and responding that focuses attention on the speaker.
Active voice
Adds energy to writing and makes sentences less formal and more conversational.
cliché
A trite expression or worn-out word.
Communication
The two-way process of creating and sending messages and receiving feedback with the goal to influence the opinions, actions, and decisions of the intended audience.
Communication channel
The direction and flow of communications.
Copyright
A form of protection provided by laws and regulations that prevents others from printing or otherwise duplicating, distributing or vending copies of original literary, artistic and other creative expressions.
Core building systems
Installed equipment that is integral to providing common building services, including HVAC, lighting, electrical systems, transport systems and plumbing.
Cross-cultural communication
The ability to successfully form, foster and improve relationships with members of a culture different from one’s own.
Culture
A shared system of values, beliefs and attitudes.
Effective communication
An intended communication that has made its point and is heard, understood and acted upon by those that you are communicating with (no matter the time or expense involved).
Efficient communication
Implies an optimized cost in terms of resources (time, money and effort) expended.
Empathetic Listening or Active Listening
A structured form of listening and responding that focuses attention on the speaker.
Encoding Process or Message
This is the subject matter of the process, the translation of the sender’s information into a systematic set of symbols or sounds (written, verbal, nonverbal gestures or some combination). It is sometimes called an “encoding process.”
Ethnocentric management orientation
A management philosophy used in global organizations where an organization is headquarters-driven. Subsidiaries have limited autonomy. Given this orientation, communications must comply with overall organizational objectives and policies.
Fair use
The provision of the U.S. Copyright Act that allows the use of copyrighted work in certain circumstances.
Feedback
The verbal or nonverbal reply or reaction to the message.
Filters
Anything that distorts a message. Interferes with and can inhibit the communication process.
Geocentric management orientation
A management philosophy used in global organizations that champions the unique contributions of all global operations. There is recognition that communication practices will differ, but there is no bias for either home- or host-country preferences in communications.
Globalization
The growing interconnectedness and interdependency of countries, people and organizations.
Grapevine
An informal person-to-person method of transmitting information, gossip and rumors from person to person.
Groupthink
Behavior resulting from like-minded thinking and a reluctance to share unpopular or dissimilar ideas with others.
Jargon
A language, especially the vocabulary part, associated with a profession, a trade or other group.
Medium
The pathway through which the message is sent (oral, written, electronic and so forth).
Message
This is the subject matter of the process, the translation of the sender’s information into a systematic set of symbols or sounds (written, verbal, nonverbal gestures or some combination). It is sometimes called an “encoding process.”
Nonverbal communication
Behavior and elements of speech aside from the words themselves that transmit meaning.
Passive voice
In a communication message, this indicates that the subject is the recipient of the action of the verb (not the source).
Polycentric management orientation
A management philosophy used in global organizations where an acknowledgment is made that every country is different. Each subsidiary is recognized as a distinct national entity and given some autonomy. Communications migrate toward country-specific.
Public domain
Consists of all works that never had copyright protection and works that no longer have copyright protection.
Receiver
The intended audience, the individual or group that “decodes” or interprets the message in light of previous experiences or frames of reference.
Regiocentric management orientation
A management philosophy used in global organizations where regional strategies, structure and autonomy are endorsed. Because subtle country differences within a region are not always obvious, people intimately familiar with the region of operation need to be involved in communications. Nationals of the region in which operations actually take place are given more autonomy in communications.
Sender
In communication, the person with ideas, concepts, requests or other information to convey.
Sphere of influence
The area in which a person can effectively exert influence.
Teleconferences
Allow people from anywhere in the world to join the same telephone call and share information.
Video conferences
Allow people to see each other during a meeting. Monitors and cameras provide video feeds.
Virtual meeting
When two or more people meet from remote locations rather than traveling to meet in a physical room.
Voice
In communication, this indicates the relationship between a sentence’s subject and its verb.
Web conferences
Typically real-time interactions that take place over the Internet using integrated audio and video, chat tools and application sharing.
Work councils
Elected bodies of workforce representatives or, in some instances, joint committees with employer representatives.
