Communications

Question 1

Active Listening or Empathetic Listening

Answer 1

A structured form of listening and responding that focuses attention on the speaker.

Question 2

Active voice

Answer 2

Adds energy to writing and makes sentences less formal and more conversational.

Question 3

cliché

Answer 3

A trite expression or worn-out word.

Question 4

Communication

Answer 4

The two-way process of creating and sending messages and receiving feedback with the goal to influence the opinions, actions, and decisions of the intended audience.

Question 5

Communication channel

Answer 5

The direction and flow of communications.

Question 6

Copyright

Answer 6

A form of protection provided by laws and regulations that prevents others from printing or otherwise duplicating, distributing or vending copies of original literary, artistic and other creative expressions.

Question 7

Core building systems

Answer 7

Installed equipment that is integral to providing common building services, including HVAC, lighting, electrical systems, transport systems and plumbing.

Question 8

Cross-cultural communication

Answer 8

The ability to successfully form, foster and improve relationships with members of a culture different from one’s own.

Question 9

Culture

Answer 9

A shared system of values, beliefs and attitudes.

Question 10

Effective communication

Answer 10

An intended communication that has made its point and is heard, understood and acted upon by those that you are communicating with (no matter the time or expense involved).

Question 11

Efficient communication

Answer 11

Implies an optimized cost in terms of resources (time, money and effort) expended.

Question 12

Empathetic Listening or Active Listening

Answer 12

A structured form of listening and responding that focuses attention on the speaker.

Question 13

Encoding Process or Message

Answer 13

This is the subject matter of the process, the translation of the sender’s information into a systematic set of symbols or sounds (written, verbal, nonverbal gestures or some combination). It is sometimes called an “encoding process.”

Question 14

Ethnocentric management orientation

Answer 14

A management philosophy used in global organizations where an organization is headquarters-driven. Subsidiaries have limited autonomy. Given this orientation, communications must comply with overall organizational objectives and policies.

Question 15

Fair use

Answer 15

The provision of the U.S. Copyright Act that allows the use of copyrighted work in certain circumstances.

Question 16

Feedback

Answer 16

The verbal or nonverbal reply or reaction to the message.

Question 17

Filters

Answer 17

Anything that distorts a message. Interferes with and can inhibit the communication process.

Question 18

Geocentric management orientation

Answer 18

A management philosophy used in global organizations that champions the unique contributions of all global operations. There is recognition that communication practices will differ, but there is no bias for either home- or host-country preferences in communications.

Question 19

Globalization

Answer 19

The growing interconnectedness and interdependency of countries, people and organizations.

Question 20

Grapevine

Answer 20

An informal person-to-person method of transmitting information, gossip and rumors from person to person.

Question 21

Groupthink

Answer 21

Behavior resulting from like-minded thinking and a reluctance to share unpopular or dissimilar ideas with others.

Question 22

Jargon

Answer 22

A language, especially the vocabulary part, associated with a profession, a trade or other group.

Question 23

Medium

Answer 23

The pathway through which the message is sent (oral, written, electronic and so forth).

Question 24

Message

Answer 24

This is the subject matter of the process, the translation of the sender’s information into a systematic set of symbols or sounds (written, verbal, nonverbal gestures or some combination). It is sometimes called an “encoding process.”

Question 25

Nonverbal communication

Answer 25

Behavior and elements of speech aside from the words themselves that transmit meaning.

Question 26

Passive voice

Answer 26

In a communication message, this indicates that the subject is the recipient of the action of the verb (not the source).

Question 27

Polycentric management orientation

Answer 27

A management philosophy used in global organizations where an acknowledgment is made that every country is different. Each subsidiary is recognized as a distinct national entity and given some autonomy. Communications migrate toward country-specific.

Question 28

Public domain

Answer 28

Consists of all works that never had copyright protection and works that no longer have copyright protection.

Question 29

Receiver

Answer 29

The intended audience, the individual or group that “decodes” or interprets the message in light of previous experiences or frames of reference.

Question 30

Regiocentric management orientation

Answer 30

A management philosophy used in global organizations where regional strategies, structure and autonomy are endorsed. Because subtle country differences within a region are not always obvious, people intimately familiar with the region of operation need to be involved in communications. Nationals of the region in which operations actually take place are given more autonomy in communications.

Question 31

Sender

Answer 31

In communication, the person with ideas, concepts, requests or other information to convey.

Question 32

Sphere of influence

Answer 32

The area in which a person can effectively exert influence.

Question 33

Teleconferences

Answer 33

Allow people from anywhere in the world to join the same telephone call and share information.

Question 34

Video conferences

Answer 34

Allow people to see each other during a meeting. Monitors and cameras provide video feeds.

Question 35

Virtual meeting

Answer 35

When two or more people meet from remote locations rather than traveling to meet in a physical room.

Question 36

Voice

Answer 36

In communication, this indicates the relationship between a sentence’s subject and its verb.

Question 37

Web conferences

Answer 37

Typically real-time interactions that take place over the Internet using integrated audio and video, chat tools and application sharing.

Question 38

Work councils

Answer 38

Elected bodies of workforce representatives or, in some instances, joint committees with employer representatives.