Operations

Question 1

Benefits of ensuring quality

Answer 1

It proves that product has met an agreed level of quality

It will give customers confidence when purchasing the product

There is less customer complaints and less returns

Question 2

Methods of production job

Answer 2

When a unique good is produced from start to finish by skilled employees

Exact customers specification can be met so they’re highly satisfied

A high price can be charged

Costs are not recovered until job is finished

There is a high wage bill for skilled employees

Question 3

Methods of production batch

Answer 3

A group of identical products are made. once production is then stopped and cleaned before a group of highly similar products are made

Work in progress can be made from this

Less need for skilled employees

Change of batch means idle time while machine is cleaned and reset

Problem with 1 good means the whole batch has the problem

Question 4

Production methods flow

Answer 4

The product passes through various stage with parts being added at each stage until complete

Massive quantities of identical products are produced

There are bulk buying discounts

There are high set up costs

There is low staff motivation job is repetitive

Question 5

Ict and technology operations

Answer 5

Epos is used to show current inventory levels

Email is used to place order for raw materials from your supplier or can be used to complain about the quality of your raw materials to your supplier

A website can be used to make comparisons of different suppliers prices

Database can be used to hold records of supplies

CAD to design products prior to production

CAM is using robots and machinery to produce a product