Office Procedures Flashcards
VTA 140
An estimate is prepared for services that are recommended by the veterinarian for a pet. The client is upset that they do not have the money and the doctor is going to let their pet die due to lack of finances. The staff member should:
Get someone to review options with the client
Restraining, feeding, and exercising patients and cleaning the hospital and boarding premise are the primary responsibility of the:
Veterinary assistant
A veterinary assistant discovers a negative review of the practice on social media. Which of the following is the next step?
The assistant informs the hospital administrator who chooses how to respond.
A __ impression is created with the initial interaction with clients, which usually occurs over the phone.
first
A veterinary assistant should have a desire to:
provided assistance to all of the above
A blog is written that includes client and patient information. It is seen by the client that the post was written about. Who is responsible for that information?
the person who wrote the information.
Studies have shown that the __ use of veterinary pet insurance could __ the demand for services, decreasing euthanasia rates
Increase, Increases
OSHA states that when lifting items or patients over 50 lbs., there should be:
two people
An official document signed by the veterinarian verifying vaccination is known as a(n):
Certificate
Paying close attention to a client during communication is:
attending
When a client is picking up a surgical patient, the set of instructions that the client receives is called the:
post-operative discharge
Reminder calls should be placed:
the day before the appointment
Laboratory reports that are mailed to the clinic should be:
Given to the veterinarian to review
The most common type of veterinary practice is
Companion Animal Practice
The back of the practice that encompasses radiology, surgery and the treatment space is referred to as:
The treatment area
The primary federal law enforcement body responsible for combating the abuse of controlled substances is the:
Drug Enforcement Administration
Per OSHA, who is responsible for providing PPE?
the employer
The medical term for forceful expelling of stomach contents or vomiting is:
Emesis
What is the best response by the veterinary assistant if they do not know the answer to a client’s question?
Please excuse me while I find the answer for you
Complete medical records must include:
Client contact information, patient name and signalment, and data services were rendered.
The state document that defines which persons may practice veterinary medicine and surgery in the state and under which conditions is:
The veterinary Practice Act
The amount a client must pay before a pet insurance company will offer compensation is the:
deductible
Medical records are legal records that are:
Complete,legible,and available to clients
A patient is referred to see a specialist. The clients are instructed to pick up records. Which of the following should NOT be sent with the client?
Invoices
A problem-oriented medical records:
Is a requirement of AAHA accreditation
A valid __ must exist for a veterinarian to dispense prescription products
Veterinarian-client-patient-relationship
The term for complete discharge of the bowel is:
Diarrhea
A patient pick up a copy of their medical records for their pet. They notice an entry stating, “The client is rude and stinks”. The client posts this on social media. Which of the following statements is TRUE?
The medical records can be shared by the client on social media
Paid announcements, broadcast, or electronic media created to reach new clients are considered:
external advertising
The system of moral principles that determines appropriate behavior and actions within a specific group is the definition of:
Ethics
A patient is seen in the hospital and a recheck appointment is needed. When should the recheck appointment be scheduled, when possible?
Before the client leaves the clinic
The legal responsibility of how the veterinary assistant is utilized in practice in an appropriate and ethical manner, consistent with state laws belongs to the:
Supervising veterinarian
Nosocomial infections are infections that are:
Acquired through the animal facility
Which of the following statements is NOT a best practice regarding communication with a client in the reception room?
Wait until a client’s actual appointment time to greet them, even when arriving early.
when placing a call on hold, you must always remember to:
Ask permission first, as the call may be about emergency
Appointment schedules should be developed to __ production time while it __ client wait time.
Maximize, minimizes
Due to variations of law and legal status, the veterinary assistant’s role should be determined on what basis?
State-by-state
In a written medical records, when an error occurs, you should:
Draw a line through and initial
Examination rooms should be cleaned:
After every patient
A form that is completed to inform owners of the possible charges that may be incurred with a procedure or hospital stay is known as a(n):
Estimate
Sate veterinary practice acts may define all of the following EXCEPT:
Which species the veterinarian is able to treat
If a patient is deceased at the time of the reminder call, it is MOST important to:
Apologize at the time to call and erase all future reminders
Which of the following conditions is NOT a requirement for a veterinarian- client-patient-relationship?
The veterinarian is required to see all patients as emergency cases.
A client call’s the practice with concerns about their pet.. You speak to the doctor, who has recently seen the patient and tells the client to place the pet on a bland diet. This information should be:
Told to the client and noted in the medical record
A patient has just been seen by the veterinarian. Which of the following will NOT be present on the itemized invoice for the client?
Diagnosis and medical notes
The phone should be answered no later than the:
The third ring
A(n) __ appointment is when a patient is left at the clinic to be seen when the veterinarian has time.
Drop-off
