Office Procedures

Question 1

An estimate is prepared for services that are recommended by the veterinarian for a pet. The client is upset that they do not have the money and the doctor is going to let their pet die due to lack of finances. The staff member should:

Answer 1

Get someone to review options with the client

Question 2

Restraining, feeding, and exercising patients and cleaning the hospital and boarding premise are the primary responsibility of the:

Answer 2

Veterinary assistant

Question 3

A veterinary assistant discovers a negative review of the practice on social media. Which of the following is the next step?

Answer 3

The assistant informs the hospital administrator who chooses how to respond.

Question 4

A __ impression is created with the initial interaction with clients, which usually occurs over the phone.

Answer 4

first

Question 5

A veterinary assistant should have a desire to:

Answer 5

provided assistance to all of the above

Question 6

A blog is written that includes client and patient information. It is seen by the client that the post was written about. Who is responsible for that information?

Answer 6

the person who wrote the information.

Question 7

Studies have shown that the __ use of veterinary pet insurance could __ the demand for services, decreasing euthanasia rates

Answer 7

Increase, Increases

Question 8

OSHA states that when lifting items or patients over 50 lbs., there should be:

Answer 8

two people

Question 9

An official document signed by the veterinarian verifying vaccination is known as a(n):

Answer 9

Certificate

Question 10

Paying close attention to a client during communication is:

Answer 10

attending

Question 11

When a client is picking up a surgical patient, the set of instructions that the client receives is called the:

Answer 11

post-operative discharge

Question 12

Reminder calls should be placed:

Answer 12

the day before the appointment

Question 13

Laboratory reports that are mailed to the clinic should be:

Answer 13

Given to the veterinarian to review

Question 14

The most common type of veterinary practice is

Answer 14

Companion Animal Practice

Question 15

The back of the practice that encompasses radiology, surgery and the treatment space is referred to as:

Answer 15

The treatment area

Question 16

The primary federal law enforcement body responsible for combating the abuse of controlled substances is the:

Answer 16

Drug Enforcement Administration

Question 17

Per OSHA, who is responsible for providing PPE?

Answer 17

the employer

Question 18

The medical term for forceful expelling of stomach contents or vomiting is:

Answer 18

Emesis

Question 19

What is the best response by the veterinary assistant if they do not know the answer to a client’s question?

Answer 19

Please excuse me while I find the answer for you

Question 20

Complete medical records must include:

Answer 20

Client contact information, patient name and signalment, and data services were rendered.

Question 21

The state document that defines which persons may practice veterinary medicine and surgery in the state and under which conditions is:

Answer 21

The veterinary Practice Act

Question 22

The amount a client must pay before a pet insurance company will offer compensation is the:

Answer 22

deductible

Question 23

Medical records are legal records that are:

Answer 23

Complete,legible,and available to clients

Question 24

A patient is referred to see a specialist. The clients are instructed to pick up records. Which of the following should NOT be sent with the client?

Answer 24

Invoices

Question 25

A problem-oriented medical records:

Answer 25

Is a requirement of AAHA accreditation

Question 26

A valid __ must exist for a veterinarian to dispense prescription products

Answer 26

Veterinarian-client-patient-relationship

Question 27

The term for complete discharge of the bowel is:

Answer 27

Diarrhea

Question 28

A patient pick up a copy of their medical records for their pet. They notice an entry stating, “The client is rude and stinks”. The client posts this on social media. Which of the following statements is TRUE?

Answer 28

The medical records can be shared by the client on social media

Question 29

Paid announcements, broadcast, or electronic media created to reach new clients are considered:

Answer 29

external advertising

Question 30

The system of moral principles that determines appropriate behavior and actions within a specific group is the definition of:

Answer 30

Ethics

Question 31

A patient is seen in the hospital and a recheck appointment is needed. When should the recheck appointment be scheduled, when possible?

Answer 31

Before the client leaves the clinic

Question 32

The legal responsibility of how the veterinary assistant is utilized in practice in an appropriate and ethical manner, consistent with state laws belongs to the:

Answer 32

Supervising veterinarian

Question 33

Nosocomial infections are infections that are:

Answer 33

Acquired through the animal facility

Question 34

Which of the following statements is NOT a best practice regarding communication with a client in the reception room?

Answer 34

Wait until a client’s actual appointment time to greet them, even when arriving early.

Question 35

when placing a call on hold, you must always remember to:

Answer 35

Ask permission first, as the call may be about emergency

Question 36

Appointment schedules should be developed to __ production time while it __ client wait time.

Answer 36

Maximize, minimizes

Question 37

Due to variations of law and legal status, the veterinary assistant’s role should be determined on what basis?

Answer 37

State-by-state

Question 38

In a written medical records, when an error occurs, you should:

Answer 38

Draw a line through and initial

Question 39

Examination rooms should be cleaned:

Answer 39

After every patient

Question 40

A form that is completed to inform owners of the possible charges that may be incurred with a procedure or hospital stay is known as a(n):

Answer 40

Estimate

Question 41

Sate veterinary practice acts may define all of the following EXCEPT:

Answer 41

Which species the veterinarian is able to treat

Question 42

If a patient is deceased at the time of the reminder call, it is MOST important to:

Answer 42

Apologize at the time to call and erase all future reminders

Question 43

Which of the following conditions is NOT a requirement for a veterinarian- client-patient-relationship?

Answer 43

The veterinarian is required to see all patients as emergency cases.

Question 44

A client call’s the practice with concerns about their pet.. You speak to the doctor, who has recently seen the patient and tells the client to place the pet on a bland diet. This information should be:

Answer 44

Told to the client and noted in the medical record

Question 45

A patient has just been seen by the veterinarian. Which of the following will NOT be present on the itemized invoice for the client?

Answer 45

Diagnosis and medical notes

Question 46

The phone should be answered no later than the:

Answer 46

The third ring

Question 47

A(n) __ appointment is when a patient is left at the clinic to be seen when the veterinarian has time.

Answer 47

Drop-off