[OB] Chapter 7: The Helping/Problem-Solving Process in Social Work

Question 1

The five steps of social work’s systematic process of working with the people.

Answer 1

1. assessment;
2. planning;
3. intervention;
4. evaluation; and
5. termination

Question 2

Who is considered as the originator of the problem-solving framework in social work?

Answer 2

Helen Harris Perlman

Question 3

According to Perlman, the social work process is a __________ between the professional helper and the client.

Answer 3

progressive transaction

Question 4

The social work practice consists of the following problem-solving operations:

Answer 4

1. Study;
2. Diagnosis; and
3. Treatment

Question 5

A method that involves the recognition and systematic formulation of a problem, the collection of data through observation and experiment, and the formulation and testing of the hypotheses, or tentative explanation of the problem.

Answer 5

scientific method

Question 6

It is a cognitive process, a rational procedure involving a series of steps to be followed sequentially.

Answer 6

problem-solving process

Question 7

A problem-solving process that involves a relationship between two parties, the worker and the client system.

Answer 7

social work helping process

Question 8

The following are the elements of a helping relationship:

Answer 8

1. Self-awareness;
2. Authority; and
3. Commitment and obligation

Question 9

A process and a product of understanding on which action is based.

Answer 9

Assessment

Question 10

A problem to be worked on.

Answer 10

problem-for-work

Question 11

These are the four sources of data to have an accurate definition of the client’s problem

Answer 11

1. primary source;
2. secondary source;
3. existing data; and
4. worker’s own observation

Question 12

The initial contact between the client and the worker may come about in different ways:

Answer 12

1. The client initiates contact;
2. The client is referred to the worker or agency by some interested or concerned party;
3. The agency, through the social worker, reaches out to the (potential) client and offers help.

Question 13

It is the process by which a potential client achieves the status of a client.

Answer 13

intake

Question 14

It is a problem that is a threat to the client’s or other’s welfare, and usually stated or presented as it is being perceived or experienced.

Answer 14

presenting problem

Question 15

It is a process of separating from so many problems identified by the client and/or worker the specific problem or problems which are to be addressed first, and therefore will be the focus of the helping relationship.

Answer 15

partialization

Question 16

A problem taking precedence over other problems because of its importance.

Answer 16

prioritization

Question 17

It is the link between Assessment and Intervention.

Answer 17

Planning

Question 18

The end goal of planning is __________.

Answer 18

planned change

Question 19

They are the desired or expected outcomes of an endeavor. They are the final, overall, or long-range results to which efforts are directed.

Answer 19

Goals

Question 20

Characteristics of goals

Answer 20

1. specific, concrete and measurable; and
2. feasible

Question 21

These consist of the specific actions or steps to be undertaken in order to reach the goals.

Answer 21

Plans

Question 22

Systems that are the focus of the change activity.

Answer 22

Units of Attention

Question 23

An overall approach to change a situation. It implies orchestrated action that involves different entities, each having a role to play in order to achieve the defined goals.

Answer 23

Strategy

Question 24

Factors that Influence an Intervention Plan

Answer 24

1. Community;
2. Agency;
3. Social problem;
4. Worker; and
5. Client