nursing leadership and management (exam 1) Flashcards
attempt to influence the beliefs, opinions, or behaviors of a person or group. Guide people and groups to accomplish common goals and may not have formal authority but are still able to influence others.
leader
coordinate people, time, and supplies to achieve desired outcomes in a defined area of responsibility. Have an appointed management position and a formal line of authority and accountability.
manager
ability to guide or influence others
leadership
practiced by the nurse who is appointed to an approved position and is given authority by the organization to act
formal leadership
exercised by the person who has no official authority to act but can influence others in the work group.
informal leadership
coordination of resources (time, people, supplies) to achieve outcomes.
management
ability to reward people for compliance: money, desired scheduling or assignments, acknowledgement of accomplishments privately and publicly.
reward power
opposite of reward power; based on fear of punishment for failure to comply, threats to or actual withheld/delayed pay increases; unwarranted verbal and written warnings and possibly termination. BULLYING
coercive power
power comes from the official position in which others are obligated to comply. Example: manager position
legitimate power
ability to influence others due to respect and admiration from others who want to emulate the leader’s actions. Role Model
referent power
“Knowledge is Power” – based on knowledge, skills, and information expertise (work on unit for 15 years; consulted by new grads)
expert power
Like expert power, but based on holding any form of knowledge that others need
informational power
“Who you know”. Power based on a person’s affiliation with others who are perceived as being powerful.
connection power
what are the types of power?
reward
coercive
legitimate
referent
expert
informational
connection
decide in advance what to do; how, when, and where it is to be done; and who is to do it.
planning
All management functions are based on planning. Important components of planning:
Mission and philosophy
Strategic planning: long range; extends 3-5 years into future
Goal and objectives: state actions necessary to achieve the strategic plan
Operational planning: encompasses the day-to-day activities of the organization.
establish formal structure to define the lines of authority, communication, and decision making. Define roles and responsibilities for each level of management and staff. Coordinate activities with other departments. Communicate to ensure a smooth workforce.
organizing
determine the # and type of staff needed. Recruit, interview, select, and assign personnel. Orient, train, socialize, and develop staff members. Implement ongoing staff development programs. Implement creative and flexible scheduling.
staffing
RN work satisfaction factors:
Leaders who inspire vision and excitement
Collab decision making
Fairness of the workload and salary
Appreciation and positive recognition
Open communication and being informed
Mentorship and professional development opportunities
Challenging work and control over nursing practice
Support for good nurse DR relations
Adequate staffing
Agreeable work hours, flexible scheduling, and paid time off
Strong group cohesion and respectful relations
Ongoing feedback about performance
clearly communicate performance expectations. Role model expected behaviors. Manage conflict and facilitate collaboration. Create a motivating climate and team spirit:
directing
+ reinforcement in the form of a sincere thank you is a powerful motivational resource. For + reinforcement to be effective, it must:
Be specific, with praise given for a particular task
Occur as close as possible to the time of the achievement
Be spontaneous and unpredictable
Be given for a genuine accomplishment
ensure that employees accomplish goals while maintaining high-quality performance. Establish performance or outcome standards. Measure and evaluate performance against established standards. Determine an action plan to improve performance.
controlling
what are the management functions?
planning, organizing, staffing, directing, and controlling
committed to organizational goals and clearly communicate vision and direction. Empower the work group to accomplish goals. Impart meaning and challenge to work. Are admired and emulated. Provide mentoring to individual staff members based on need. Achieve higher levels of staff satisfaction and greater work group effectiveness.
transformational leadership
