Non Verbal Communication Flashcards
Words are more important for communicating facts, whereas non verbals are more important for judging emotions, attitudes and interpersonal
True
Define non verbal communication
The transfer of information by means other than words (gaze, facial expression, posture, touch). Approx 60-65% of communication is non verbal
Define emblems
Gestures that replace or stand in for spoken language (eg shoulder shrug, up yours signal, shaking your head)
Define illustrators
Non verbals that help complement or clarify the meaning of the words (moving your hands when speaking)
What are the 6 basic emotions?
Happiness Surprise Sadness Fear Disgust Anger
What is the universalists theory?
Emotional expressions are innate, and that these expressions developed through evolution because they were biologically adaptive
What is the evidence for universalist theory?
Emotional expressions are very consistent cross cultures
Newborn babies display these expressions
Blind and deaf children encode emotional expressions similarly to other children
What is the neurocultural theory?
Assumes that emotional expressions are innately “pre-wired” into the brain, but through experience people learn culture specific rules for their display.
Eg Japanese have culturally ingrained display rules prohibiting the public display of anger and disgust
What is a possible cross culture communication problem?
Cultures have different rules about what non verbal behaviour means, there is the potential for misunderstanding and offence
Deception is a prevalent and adaptive element of communication. It can be used for a number of reasons, ranging from altruistic to exploitative.
True
What are tell tale signs of a liar?
Pupil dilation Higher blink rate More speech errors More hesitations Higher pitch
Is the voice channel more revealing than the visual channel in detecting a lie?
Yes. This may be because the voice is less easily controlled than the face
