NEW MARKET DEVELOPMENT FINALS (MANAGING SOCIAL RESPONSIBILITY AND ETHICS)

Question 1

the obligation of a business to meet its economic and legal responsibilities and nothing more

Answer 1

social obligation

Question 2

when a firm engages in social actions in response to some popular social need.

Answer 2

social responsiveness

Question 3

a business’s intention, beyond its legal and economic obligations, to do the right things and act in ways that are good for society

Answer 3

social responsibility

Question 4

Arguments for and against social responsibility

Answer 4

-public image
-better environment
-Discouragement of further government mental regulation
-balance of responsibility and power
-lack of skills
-lack of accountability

Question 5

businesses can create a favorable public image by pursuing social goals

Answer 5

public image

Question 6

business involvement can help solve difficult social problems

Answer 6

better environment

Question 7

by becoming socially responsible, businesses can expect less government regulation

Answer 7

Discouragement of further governmental regulation

Question 8

businesses have lot of power and an equally large amount of responsibility is business have a lot of power already and if they pursue social goals they will have even more.

Answer 8

balance of responsibility

Question 9

business leaders lack the necessary skills to address social issues

Answer 9

lack of skills

Question 10

there are no direct lines of accountability for social actions

Answer 10

lack of accountability

Question 11

applying social criteria (screens) to investment decision

Answer 11

social screening

Question 12

managers consider the impact of their organization on the natural environment

Answer 12

green management

Question 13

Green Approaches

Answer 13

-Legal or light green approach
-market approach
-stakeholder approach
-Activist Approach

Question 14

firms simply do what is legally required by obeying laws, rules, and regulations willingly and without legal challenge.

Answer 14

legal (or light green) approach

Question 15

firms respond to the preferences of their customers for environmentally friendly products. (DuPont Herbicide)

Answer 15

Market approach

Question 16

firms work to meet the environmental demands of multiple stakeholders- employees, suppliers, and the community

Answer 16

stakeholder approach

Question 17

firms look for ways to respect and preserve the environment and be actively socially responsible

Answer 17

activist approach

Question 18

principle, values, and beliefs that define right and wrong behavior

Answer 18

ethics

Question 19

basic convictions about what is right and wrong

Answer 19

values

Question 20

managers and ethical behavior

Answer 20

ethics and values

Question 21

personality varibales

Answer 21

ego strength and loss of control

Question 22

personality measure of the strength of persons convictions.

Answer 22

ego strength

Question 23

a personality attribute that measures the degree to which people believe they control their own fate

Answer 23

locus of control

Question 24

Factors that determine ethical and unethical behavior

Answer 24

individual characteristics
issue intensity
structural variable
organizational culture

Question 25

Factors Determining E/U behavior: Moral development

Answer 25

-a measurement of independence from outside influences - levels of individual moral development - stages of moral development

Question 26

stages of moral development

Answer 26

- principled - conventional - preconventional

Question 27

- an approach to managing in which managers establish and uphold an organization shared values

Answer 27

VALUE-BASED MANAGEMENT

Question 28

•organizational characteristics and mechanisms that guide and influence individual ethics •examples include -performance appraisal systems(means and ends) -reward allocation systems -behaviors(ethical)of managers

Answer 28

Structural variables

Question 29

- guiding managerial decision - shaping employee behavior - influencing the direction of marketing efforts - building team spirit

Answer 29

PURPOSE OF SHARED VALUES

Question 30

Issue intensity

Answer 30

- consensus of wrong - probability of harm - immediacy of consequences - proximity of victims - concentration of effects - greatness of harm

Question 31

•Characteristics determine issue intensity or how important an ethical issue is to an individual : greatness of harm,consensus of wrong,probability of harm,immediacy of consequences,proximity to victim(s),and concentration of effect.(ex: asking a friend on exam question,taking and office supply from work)

Answer 31

ISSUE INTENSITY

Question 32

•Characteristics determine issue intensity or how important an ethical issue is to an individual : greatness of harm,consensus of wrong,probability of harm,immediacy of consequences,proximity to victim(s),and concentration of effect.(ex: asking a friend on exam question,taking and office supply from work)

Answer 32

ISSUE INTENSITY

Question 33

- a formal statement of an organization's primary values and the ethical rules it expects its employees to follow.

Answer 33

CODE OF ETHICS

Question 34

Cluster 1.Be a dependable organizational citizen Cluster 2. Do not do anything unlawful or improper that will harm the organization Cluster 3. Be good to customers

Answer 34

CODE OF ETHICS

Question 35

PROMOTING POSITIVE SOCIAL CHANGE

Answer 35

•Whistle-Blower •Social Entrepreneur

Question 36

PROMOTING POSITIVE SOCIAL CHANGE

Answer 36

•Whistle-Blower •Social Entrepreneur

Question 37

- Individual who raise ethical concerns or issues to others.

Answer 37

Whistle-Blower

Question 38

- an individual or organization who seeks out opportunities to improve society by using practical,innovative,and sustainable approaches.

Answer 38

social entrepreneur