HBO FINALS (CONFLICT AND NEGOTIATION)

Question 1

is described as the state of disagreement or misunderstanding, resulting from the actual ot perceived dissent of needs, beliefs, resources and relationship between the members of the organization

Answer 1

organizational conflict or workplace conflict

Question 2

occurs when opinions with respect to any task or decision are in contradiction

Answer 2

organizational conflict or workplace conflict

Question 3

occurs when opinions with respects to any task or decision are in contradiction.

Answer 3

organizational conflicts or workplace conflict

Question 4

types of organizational conflicts

Answer 4

intrapersonal
interpersonal
intergroup
relationship
task
process

Question 5

interpersonal tension among employees

Answer 5

relationship conflict

Question 6

when there is a discord among members regarding nature of work to be performed

Answer 6

task conflict

Question 7

the difference in opinions on how work should be completed

Answer 7

process conflict

Question 8

factors influencing organizational conflict

Answer 8

-unclear responsibility
-interpersonal relationship
-scarcity of resources
- conflict of interest

Question 9

causes of organizational conflict

Answer 9

-managerial expectations
-communication disruption
- misunderstanding
- lack of accountability

Question 10

expectation are misunderstood or not fulfilled within the stipulated time

Answer 10

managerial expectation

Question 11

if one employee requires certain information from another who does not respond properly

Answer 11

communication disruption

Question 12

if one person misinterpret some information

Answer 12

misunderstanding

Question 13

responsibilities are not clear, and some mistakes has arisen, of which no member of the team wants to take responsibility

Answer 13

Lack of accountability

Question 14

other causes of conflict

Answer 14

-Organizational structure
- limited resources
- incompatible goals
- personality differences

Question 15

Phases of conflict

Answer 15

-prelude to conflict
-Triggering event
-initiation phase
-differentiation phase
- resolution phase

Question 16

the practice of managing disagreement or discord between two individuals or groups with the intention of creating a positive outcome for each party involved

Answer 16

conflict management

Question 17

refers to techniques and ideas designed to reduce the negative effects of conflict and enhance the positive outcomes for all parties involved

Answer 17

conflict management

Question 18

conflict management style

Answer 18

accommodating
avoiding
compromising
competing
collaborating

Question 19

• high assertiveness
• low cooperativeness
• win loss situation

Answer 19

competing

Question 20

• high assertiveness
• high cooperativeness
• win win situation

Answer 20

collaborating

Question 21

• low assertiveness
• low cooperativeness
• neutral situation

Answer 21

avoiding

Question 22

• low assertiveness
• high cooperativeness
• loss win situation

Answer 22

accommodating

Question 23

• medium on both
• loss loss situation

Answer 23

compromising

Question 24

the process of discussing each individuals position on a topic in attempting to reach a solution that benefits both parties

Answer 24

negotiation

Question 25

the process whereby two or more parties work toward agreement

Answer 25

negotiation

Question 26

two basic types of negotiation

Answer 26

distributive and integrative negotiation

Question 27

operates under zero sum conditions. anything one party gains in the deal is loss by the other party

Answer 27

distributive negotiation

Question 28

there can be a winner and losser, and parties are usually opposing each other

Answer 28

distributive negotiation

Question 29

can be thought as haggling- the back- and - forth exchange of offers.

Answer 29

distributive negotiation

Question 30

this involved parties work together to find a solution that satisfies the needs and concerns each

Answer 30

integrative negotiation

Question 31

tactics seeks to provide greater value to the parties collectively than could be achieved individually

Answer 31

integrative negotiation

Question 32

5 stages of the negotiation process

Answer 32

-prepare
- exchange information
- clarify
- bargain and problem solve
- conclude and implement

Question 33

• research both sides of the discussion and identify any possible trade-offs
• concessions youre willing to put on the bargaining table

Answer 33

prepare

Question 34

-determine your most desire and least desire possible outcomes
-understand who in your organization has the decision making power

Answer 34

prepare

Question 35

-know the relationship that you want to build or maintain with the other party
-prepare your BATNA ( best alternative to a negotiated agreement)
- definition of the ground rules : when, where with whom and under what time constraints the negotiation will take place

Answer 35

prepare

Question 36

the mean if the process of negotiation during which both sides begin a give and take. each negotiating party should propose different counter offer for the problem

Answer 36

bargain and problem solve

Question 37

keep your emotion in check and use strong verbal communication skills of active listening and calm feedback with appropriate body language
- the goal of this step is to emerge with win win outcome

Answer 37

bargain and problem solve

Question 38

once an acceptable solution gas been agreed upon, both sides should thank each other for the discussion, no matter the outcome of the negotiation.

Answer 38

conclude abd implement

Question 39

successful negotiation are all about creating and maintaining good long term relationship
- should outline the expectation of each party snd ensure that the compromise will be implemented effectively

Answer 39

conclude abd implement