HBO FINALS (CONFLICT AND NEGOTIATION) Flashcards
is described as the state of disagreement or misunderstanding, resulting from the actual ot perceived dissent of needs, beliefs, resources and relationship between the members of the organization
organizational conflict or workplace conflict
occurs when opinions with respect to any task or decision are in contradiction
organizational conflict or workplace conflict
occurs when opinions with respects to any task or decision are in contradiction.
organizational conflicts or workplace conflict
types of organizational conflicts
intrapersonal
interpersonal
intergroup
relationship
task
process
interpersonal tension among employees
relationship conflict
when there is a discord among members regarding nature of work to be performed
task conflict
the difference in opinions on how work should be completed
process conflict
factors influencing organizational conflict
-unclear responsibility
-interpersonal relationship
-scarcity of resources
- conflict of interest
causes of organizational conflict
-managerial expectations
-communication disruption
- misunderstanding
- lack of accountability
expectation are misunderstood or not fulfilled within the stipulated time
managerial expectation
if one employee requires certain information from another who does not respond properly
communication disruption
if one person misinterpret some information
misunderstanding
responsibilities are not clear, and some mistakes has arisen, of which no member of the team wants to take responsibility
Lack of accountability
other causes of conflict
-Organizational structure
- limited resources
- incompatible goals
- personality differences
Phases of conflict
-prelude to conflict
-Triggering event
-initiation phase
-differentiation phase
- resolution phase
the practice of managing disagreement or discord between two individuals or groups with the intention of creating a positive outcome for each party involved
conflict management
refers to techniques and ideas designed to reduce the negative effects of conflict and enhance the positive outcomes for all parties involved
conflict management
conflict management style
accommodating
avoiding
compromising
competing
collaborating
- high assertiveness
- low cooperativeness
- win loss situation
competing
- high assertiveness
- high cooperativeness
- win win situation
collaborating
- low assertiveness
- low cooperativeness
- neutral situation
avoiding
- low assertiveness
- high cooperativeness
- loss win situation
accommodating
- medium on both
- loss loss situation
compromising
the process of discussing each individuals position on a topic in attempting to reach a solution that benefits both parties
negotiation
the process whereby two or more parties work toward agreement
negotiation
two basic types of negotiation
distributive and integrative negotiation
operates under zero sum conditions. anything one party gains in the deal is loss by the other party
distributive negotiation
there can be a winner and losser, and parties are usually opposing each other
distributive negotiation
can be thought as haggling- the back- and - forth exchange of offers.
distributive negotiation
this involved parties work together to find a solution that satisfies the needs and concerns each
integrative negotiation
tactics seeks to provide greater value to the parties collectively than could be achieved individually
integrative negotiation
5 stages of the negotiation process
-prepare
- exchange information
- clarify
- bargain and problem solve
- conclude and implement
- research both sides of the discussion and identify any possible trade-offs
- concessions youre willing to put on the bargaining table
prepare
-determine your most desire and least desire possible outcomes
-understand who in your organization has the decision making power
prepare
-know the relationship that you want to build or maintain with the other party
-prepare your BATNA ( best alternative to a negotiated agreement)
- definition of the ground rules : when, where with whom and under what time constraints the negotiation will take place
prepare
the mean if the process of negotiation during which both sides begin a give and take. each negotiating party should propose different counter offer for the problem
bargain and problem solve
keep your emotion in check and use strong verbal communication skills of active listening and calm feedback with appropriate body language
- the goal of this step is to emerge with win win outcome
bargain and problem solve
once an acceptable solution gas been agreed upon, both sides should thank each other for the discussion, no matter the outcome of the negotiation.
conclude abd implement
successful negotiation are all about creating and maintaining good long term relationship
- should outline the expectation of each party snd ensure that the compromise will be implemented effectively
conclude abd implement
