Need to Know Mandatory Flashcards

Question

How do you encourage Inclusivity?

Answer 1

- recognise different religious believe so set meetings at certain times during Ramadan etc - use inclusive language no jargon - attend cultural cuisine - insight into other culturals

Answer 2

AID OPERA A – Access I - Informed D – Data Portability O – Object Processing P – Rescrtirct Processing E – Erase R – Rectifitfy A – Automated Decision-Making

Answer 3

Think PACTT * Proportionality * Accountability * Consistency * Targeting * Transparency

Answer 4

Types of Conflict of Interest: 1. Party Conflict – a situation in which the duty of an RICS member or a regulated firm to act in the interests of a client or other party in a professional assignment conflicts with a duty owed to another client in relation to the same or a related professional assignment. 2. Own Interest Conflict – a situation in which the duty of an RICS member or a regulated firm to act in the interests of a client or other party in a professional assignment conflicts with the interests of that same RICS member/firm. 3. Confidential Information Conflict – a conflict between the duty of an RICS member or to provide material information to one client, and the duty of that RICS member to maintain confidentiality of Confidential Information to another client.

Answer 5

A scheme that provides temporary professional indemnity insurance (PII) to RICS-regulated firms in the UK that are unable to get PII from the insurance market. The ARP offers insurance for a period of up to 12 months on RICS Minimum Terms

Answer 6

Client money is money of any currency that RICS regulated firm hold or recieve on behalf of a person

Answer 7

* I would that a client account is set up, in line with the rules of Conduct for firms: Handling Client Money. * I would issue a statement of the account once it has been set up. * I will agree with the Client how the monies will be drawn down. * I would issue a revised statement every time I draw down money. * Once the works are complete, I would provide the Client with a reconciliation of the account, identifying when the monies were drawn down etc.x

Answer 8

* Use client money only for client matters. * Ensure client money is returned to the client asap if there is no longer reason to retain those funds. * All payments from account are made on behalf of the client. * Check sufficient funds are being held before making payment * Obtain written consent from client for standing orders or direct debits

Answer 9

* Run off cover is a PII policy that comes into effect when a business stops trading. * Claims made under it will relate to work being carried out before trading is stopped. * RICS requires a firm to hold it for 6 years minimum. * Ensures clients, firms and members are not exposed to financial detriment following a company stopping trading.

Answer 10

* A locum agreement is effectively another professional who is appointed to ‘stand in’ for the surveyor if they are unable to work. * Typically, another chartered surveyor but could also be another trusted professional.

Answer 11

Diversity Refers to the differences that make people unique, such as their backgrounds, personalities, life experiences, and beliefs. Inclusion Refers to the organizational effort to make sure everyone feels welcome and valued for who they are. Inclusion is about ensuring that everyone has an equal opportunity to contribute and influence every part of a workplace

Answer 12

Party Conflict Own Interest Conflict Confidential Information Conflict

Answer 13

Project Brief: Key document on which design will be based, defines the client requirment in details Client Brief: A document that outlines the requirements and expectations for a project

Answer 14

Must act in the publics interest, take responsibility for their actions and act to prevent harm and maintain public confidence in the profession.

Answer 15

Client Money Handling - professional statement 2019

Answer 16

- Client account requirement - -Approaipate accounting controls - The information that firms must provide to cleints - How to handle client money including rules for managing any identified funds

Answer 17

Provides clear rules for RICS regulated firms and memebers to have the **approipate controls and procedures** to keep client money safe. Provides **confident to clients and consumers that RICS regulated firms are opperating to high professional standards**.

Answer 18

-Set clear segregation of duties for employees - A Principal oversees the client money accounting functions - Principles cannot override controls - Competent and Knowledgeable staff are to process client's money with cover provided for long term absence - Accounting systems and data must be secure - Client money must be kept separate and clearly identifiable with the word 'client' included in the bank account name - Client must always have access to funds - We must agree the terms and advise the client on bank details - The account must not be overdrawn We must maintain client ledgers and provide a running balance

Answer 19

General Account - Hold money for a more than one client Discrete accounts = reference a single named client

Answer 20

You'll need a locum cover.

Answer 21

Confirm identity Name and address Records of business deals for 5 years Separate account Draw down

Answer 22

Conflict of Interest Financial Checks Anti Money Laundering

Answer 23

- report to line manager - submit a suspicious activity report to the national crime agency

Answer 24

12 years as a deed and 3 years claim after

Answer 25

- The client account is set up, in line with the **rules of Conduct for firms: Handling Client Money.** - I would issue a statement of the account once it has been set up. - I will agree with the Client how the monies will be drawn down. - I would issue a revised statement every time I draw down money. - Once the works are complete, I would provide the Client with a reconciliation of the account, identifying when the monies were drawn down etc

Answer 26

Reporting of Injuries, Diseases, and Dangerous Occurrences Regulations.

Answer 27

It's a legal requirement that requires employers, self-employed people, and people in control of premises to report certain work-related accidents, injuries, diseases, and dangerous occurrences to the Health and Safety Executive (HSE

Answer 28

The Considerate Constructors Scheme: Independently run organisation/initiative supporting and guiding positive change in the construction industry

Answer 29

Notification of construction project

Answer 30

-Project expected to last longer than 30 working days -More than 20 workers on site -Client responsible for completing the form

Answer 31

Site rules and procedures Health and Safety Risk Control Measures to minimise risk

Answer 32

Key document that details health and safety risk associated with the construction phase of a project

Answer 33

Aims to ensure new and existing building in the UK are designed and constructed in an **energy sufficient** and **sustainable way**

Answer 34

A document that details how waste will be managed during a construction or demolition project Who is responsible for managing resources The types of waste that will be generated How the waste will be managed, such as reducing, reusing, or recycling it How the waste will be measured

Answer 35

- Improves marketability of the client/developer -Improves internal environment - productivity -Reduce operational cost

Answer 36

The General Data Protection Regulation is a law that governs how **personal data** of EU individuals can be **processed** and **transferred**:

Answer 37

- Retain clients - Improve trust in the profession and industry - Encourage future construction work Failure to provide will: - Incur complaints - Claims - result in industry and profession damage

Answer 38

Arrange a call with the client as soon as possible to notify them I have received and are acting on it. Issue them with a copy of our formal complaints handling procedure. Notify my firms PII insurance Act in line with CHP

Answer 39

Different types of communication for different situations, e.g. written (emails / letters) for instructions and anything contractual F2F meetings for challenging discussions Teams meetings for general discussions, Phone calls for quick chats, etc

Answer 40

-Negotiated the final account on A&K -made my own assessment on the account and issuing comments on the contractors -Formed a basis of discussion, we both presented our position and agreed to settle to a certain figure that was acceptable to both parties -formed a good relationship with contractor so were able to aid to success of the negotiation

Answer 41

Reporting of Injuries, Diseases and Dangerous Occurrence Regulations

Answer 42

To ensure client, designers, contractors and others consider the health and safety of those constructing maintaining and demolishing the works -Places duties on them to plan, manage, coordinate H&S throughout the project Improves safety on site through design, planning and management

Answer 43

Client Principle designer Principle contractor Contractor Designers Contractor Workers

Answer 44

Shows whether the company has made a profit or loss over a particular period of time

Answer 45

movement of money into and out of a company over a certain period of time

Answer 46

-Indicates progress on site slow or fast (resequencing programme/ variations/ insolvency) - Client if they need additional funding - Plan of a drawdown of when the money is required.

Answer 47

-Notify the team -Secure the site -Inform bondsmen -Stop any payments -Take ownership of materials off site -Schedule all plants and materials value the works complete and defects -Monitor loss and expense incurred by the employer -Terminate the building contract -Employ new contractor

Answer 48

Both insolvency. Liquidation - company shutting down by liquidating all their assets to pay of their debts/creditors Administration- An administrator is appointed to take control of a company and its assets to find a solution that will allow the company to continue operating

Answer 49

-People - Ensure workers feel valued but also enhance European reach - to which we have opened a new office in Amsterdam -Money - £150m turnover per year by 2030 and £30m profit. At 2022 we were at 107m . -Market - UK leader in Data Centre Sector -Maintain Independency -Increase Turnover -Attract Youth

Answer 50

Professional delivery of services to encourage strong client relationships and repeat business. Completing my time sheet in a timely manner Attend all training and help upskill apparencies

Answer 51

Business plan lays out how the business is run from day to day, Strategic plan focuses on how you will achieve specific initiatives to develop your business plan

Answer 52

Adjudication -Dispute can be resolved more quicker and cost effectively than arbitration/litigation Third party who determines the final outcome and binding decision is made within 28 days Arbitration private lawsuit without court involvement. Parties submit their dispute to the arbitrator Arbitrator has the power to make a decision and legally binding

Answer 53

Public court proceeding Parties present their case in court The Judge/jury makes a binding decision based on legal principles Parties have a right to appeal o higher court

Answer 54

International standard for information security management Shows implementation of best practices to protect sensitive information.

Answer 55

Data Subject Data Controller Data Processor Data Protection Officer

Answer 56

Ethical - going above and beyond compliance to enhance inclusivity and equality e.g prayer room prayer room for workers Legal- compliance and ensuring basic ability standards are met as mandated by law e.g. toilet accessibility

Answer 57

new homes must produce 31% fewer carbon emissions L1A= New Build L2B= Renovations to existing buildings L2A = New non residential buildings L2B= Existing non-residential buildings.

Answer 58

New buildings: - To limit energy waste, **airtightness, and thermal performance standards** must be met for walls, floors, and roofs. - To reduce heat loss, minimum level of **insulation** must be provided for each building elements Heating and cooling systems must be installed efficiently to minimise energy consumption Building must use energy efficient lighting system Existing buildings -When replacing windows, meet minimum requirement energy performance standards -When installing replacement boilers, must have minimum energy efficiency levels

Answer 59

Insulation: The required U-value standards for insulation in walls, floors, and roofs Heating and cooling: Efficient systems for heating and cooling Lighting: Low-energy lighting Renewable energy: The use of renewable energy sources like solar panels or wind turbines Carbon emissions: The building's carbon emissions, including a target for new homes to produce at least 31% less carbon emissions

Answer 60

-Ensure we store project information correctly -Only people who are in the project have access to information - Internal Auditors - Follow in-house template and compliant rules

Answer 61

Base date, location, key project details, costs, abnormal, etc.

Answer 62

Stair contrast colours Different lighting areas Height adjustable desks / seating Accessible toilet facilities, etc.

Answer 63

Access to and use of buildings. Provides information/requirement for building access. Facilities for disabled visitors or occupants, and the ability to move through a building easily. -disability toilet -safe degree of pitch for ramps for access -handles for windows/light switch a certain height -width of stairs

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Need to Know Mandatory Flashcards

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