Motivation and Leadership Flashcards
Advantages of motivated employees?
Increased productivity and quality
Lower unit cost and wastage
Reduced absenteeism so fewer delays and less overtime
Low staff turnover so reduced training costs
Improved customer service
Maslows hierarchy of needs
Classifies human needs and how they are related
Star at the bottom and satisfies in order
Once a need is met it is no longer a motivator
Suitable rewards can be given in a business
Maslows order of motivation
Physiological needs
-decent wage, staff room and facilities
Safety needs
-secure job, safe working conditions, pension scheme
Love and belonging
-staff night out, team working, social facilities
Esteem
-own office, assistantX chance of qualifications, company car
Self actualisation
-leadership opportunities, staff allowed to use their initiative
Herzbergs motivators
Cause constant motivating effect and job satisfaction
Opportunity for advancement
Status, responsibility and gaining recognition
Empowerment, target setting and promotional prospects
Challenging work and sense of personal achievement and growth
Profit sharing
Herzbergs hygiene factors
Short terms motivators that prevent dissatisfaction
Wages, salary and other financial remuneration
Company policy and administration
Quality of supervision and inter/personal relations
Job security
Good working conditions and machinery
Drawbacks of demotivated employees
Low productivity, poor production and service quality
Strikes, industrial action and breakdown in communication
Complaints about pay and working conditions
Non-financial methods of motivation
Job enrichment (larger range of work) Job enlargement (greater variety of tasks) Empowerment (allowing staff to make their own decisions) Team working Quality circles Delegation Job rotation Worker participation Works council
Financial methods of motivation
Time rate payment Piece rate payment Commission Profit sharing Overtime Remuneration packages
Autocratic leadership style
Manager has absolute authority and dictates what employees do without consultation and with expected obedience
Autocratic advantages
Quick decision making
Staff get assistance from he too
Inexperienced employees motivated by experienced leader
Autocratic disadvantages
Lacks employee input so a poo motivator Encourages blame culture Less employee development opportunities Total dependency of leader Lack of trust
Democratic leadership style
Participative as leader explains decisions
Good two way communication
Problems are shared and discussed with teams
Democratic advantages
Staff more motivated and better prepared for promotion
Greater job satisfaction from empowerment
More receptive to change as staff involved in decision making
Democratic disadvantages
Some employees require close supervision
Decision making is time-consuming
Leader must be affective to avoid conflict
Laissez-faire leadership style
Delegative as leader leaves employees to do it without interfering
Requires highly skilled leader to ensure teams are right
Teams set its own goals and becomes self managing
