Employee Relations Flashcards
Benefits of positive employee relations
Happy and motivated employees
Well trained employees are more flexible and adaptable
More accepting of change having been consulted
Greater job satisfaction
Reduced staff turnover and recruitment costs
Drawbacks of bad employee relation
Conflict
Lack of staff cooperation
Poor image represented to customers
Employee relation process
Grievance procedure to deal with complaints by employee
Disciplinary procedures so employees know what is acceptable and what happens when they don’t follow the rules
Redundancy
Flexible working practices advantages
Talented staff can be retained
Reduced absenteeism
Increase staff motivation and commitment
Better work/life balance
Reducing commuting so better for the environment
Flexible working practices disadvantages
Lack of managerial direction from management
High level of personal motivation
Adverse effect on team working
Potential communication problems
Trade unions
Represent people at work and protect their pay and work conditions as well as campaigning for them to get what they want
But..
Some organisations don’t work with trade unions or chose to only recognise certain named trade unions
Impact of industrial action
Loss in production so possible stock shorstages Loss in sales revenue Loss of customers to competitors Image of the business tarnished Share price can fall Results in possible redundancies Improved working practices
Advisory conciliation and arbitration service
Provide impartial information
Prevent and solve problems between employers and workforce
Settling complaints about employees rights
Encouraging people to work together effectively
Advantages of employers association
Single strong voice to deal with issues
Can pressure or influence government
Market research can be gathered for the benefit of members
Public relations voice for the industry
Employee relations process
Negotiation
-discuss mutually affecting issues
Consultation
-employee informs of the changes going to be made
Arbitration
-when no agreement is reached an arbitrator listens and offers solution as impartial
Worker participation
Workers participate in decision making
- works council is a group from the workforce that can make decisions and see legal documents
- worker directors is an employee that represents the company in a board of directors
Worker participation advantages
Organisational performance so there is minimised misunderstandings
Management performance and decision making is better as it helps to hear staff views
Employees commitment and performance is improved
Better level of trust between management and employee
Better job satisfaction
