motivation

Question 1

define motivation

Answer 1

willingness to work and desire to achieve certain goals

Question 2

define movement

Answer 2

methods of motivation to reward or punishment

Question 3

define efficiency

Answer 3

producing at lowest costs or fewest resources

Question 4

define labour turnover

Answer 4

• the rate that staff leave.

- n.o staff leave divided by average n.o. staff x 100

Question 5

define productivity

Answer 5

output per worker

Question 6

benefits of motivated workforce

Answer 6

• higher productivity
• lower levels of absenteeism
• lower levels of labour turnover

Question 7

what three variables influence labour turnover

Answer 7

• company culture
• managing staff
• financial reward

Question 8

define job enrichment

Answer 8

increases the responsibility and complexity of tasks

Question 9

define job enlargement

Answer 9

addition of extra similar tasks to a job

Question 10

define job rotation

Answer 10

switching between different tasks; reduces repetition

Question 11

advantages of job rotation and enrichment

Answer 11

• keeps worker interested
• cover for absent colleagues
• uncover hidden talents

Question 12

disadvantages of job rotation and enrichment

Answer 12

• costs more in training
• drop in productivity
• fear among staff about being moved

Question 13

define empowerment

Answer 13

giving workers the power to control their own jobs, make decisions and implement their own ideas

Question 14

define delegation

Answer 14

the assignment of a task

Question 15

what types of teams are there?

Answer 15

• geographical
• functional
• particular project

Question 16

advantages of team work

Answer 16

more ideas, skills, creativity

motivate each other; higher productivity

Question 17

disadvantages of team work

Answer 17

• complicated
• week links
• procrastination