Motivation

Question 1

Piece rate is when…

Answer 1

Employees are paid pre item them produce. The more productive an employee is the higher the wage they receive. This encourages people to work harder to produce more.
This could also result in more mistakes and wastage causing quality to decrease.

Question 2

Financial motivators are…x6

Answer 2

Salary
Piece rate
Overtime
Time rate
Commission
Bonus

Question 3

Salary is a…

Answer 3

Fixed amount paid to an employee each year usually in 12 equal instalments. This salary needs to be representative of the work the employee is completing

Question 4

Time rate is when…

Answer 4

Employees are paid for the exact time that they work at a set amount per hour or day. The more hours or days they work the larger wage they receive.

Question 5

Commission is when…

Answer 5

Employees are paid a percentage of the value of their sales.
Employees are encouraged to sell more as the higher their sales are, the more commission they receive.

Question 6

Bonus is when…

Answer 6

Employees are paid an additional amount on top of their basic salary for achieving targets set by the firm

Question 7

Overtime is…

Answer 7

Additional pay for hours worked over contracted hours e.g. paid time and a half

Question 8

Methods of motivating staff are…x7

Answer 8

Training and development
Flexible working practices
Fringe benefits
Job enrichment
Job rotation
Worker participation
Promotion and recognition

Question 9

Training and development motivates as…

Answer 9

Employees know the firm is willing to invest in their training and development which motivates them to work well for the firm and feel valued.

Question 10

Flexible working practices motivated staff as it…

Answer 10

Gives staff flexibility over when, where and how many hours they work e.g. part time, job share.
This allows staff to achieve better work-life balance

Question 11

Fringe benefits are when…

Answer 11

Extra benefits are given in addition to an employees wage or salary e.g. company car, gym, health insurance

Question 12

Job enrichment is when…

Answer 12

Employees are given greater responsibility or more demanding tasks to make jobs more interesting and challenging

Question 13

Job rotation is when…

Answer 13

Staff are rotated through different jobs so they acquire skills from each role.
This makes would more challenging and interesting and improves their skill base and understanding

Question 14

Worker participation motivates as it…

Answer 14

Encourages staff to become unloved in decision making which leads to them feeling more valued
E.g. quality circles where input is listened to

Question 15

Promotion and recognition motivates staff as if…

Answer 15

Clear promotional path is available, staff will likely work hard and be motivated to succeed.
If staff receive praise for work it can help reduce staff turnover

Question 16

Maslow’s hierarchy of needs are…

Answer 16

Physiological
Safety
Social
Self esteem
Self actualisation

Question 17

Ways a workplace can meet physiological needs are…x3

Answer 17

By providing staff with access to toilet facilities so they are able to be comfortable when they are at work
Ensuring running water is available so that staff have access to water and can stay hydrated
By providing staff with basic pay which allows them to purchase the essentials and pay bills they need to survive.

Question 18

How can safety needs be met in the workplace…x2

Answer 18

Providing safe working conditions by ensuring the workplace is in line with the health and safety at work act and ensuring there is good ventilation. The business may assess working conditions to ensure they are up to standards.
Giving employees power e ant contracts which reduces employees stress and provides them with job security, knowing they will receive steady income

Question 19

How can social needs be met in the workplace…x2

Answer 19

By proving a cafeteria so that employees can eat and speak together which allows relationships to be developed and friendships to be made. This can make the workplace a more enjoyable area for staff.
Could conduct team building workshops which involve staff needing to work together and allows staff to get to know each other. This could improve productivity if their teamwork has improved

Question 20

How can esteem needs be met in the workplace…x2

Answer 20

To give employees recognition for things they’ve done well which will make the, feel valued and improve productivity.
Regular appraisals with supervisors to see whether targets are met and monitor performance this can also identify if any extra training is needed

Question 21

How can actualisation needs be met in the workplace…x2

Answer 21

Job enrichment which means that employees have more responsibility or more demanding tasks which makes their work more exciting and enjoyable.
Promotional opportunities as if there is a clear promotional path available, staff will likely work harder to achieve promotion

Question 22

Physiological are…

Answer 22

Basic needs for staying alive e.g. drinking, eating, toilet, running water

Question 23

Safety needs are…

Answer 23

Feeling safe at work, job security, contract, fair wage rises in line with inflation

Question 24

Social needs are…

Answer 24

Based on our desire to feel loved, accepted and wanted
Feel valued, employee relations, team building, social factors

Question 25

Self esteem needs are…

Answer 25

To feel valued, worthy, appreciated. Appraisals and recognition

Question 26

Self actualisation needs are the…

Answer 26

Stage at which one reaches their full potential in life . Job enrichment, personal growth, promotional opportunities

Question 27

Hertzberg had…

Answer 27

Two factor theory- motivators and hygiene

Question 28

Examples of motivators are…x6

Answer 28

Advancement, growth, recognition, promotion, responsibility, achievement

Question 29

Motivators will…

Answer 29

Motivate staff to work harder which leads to a motivated workforce

Question 30

Hygiene factors don’t…

Answer 30

Motivate but if not met will lead to employee dissatisfaction. If met lead to a satisfied workforce and should be met before trying to motivate

Question 31

Examples of hygiene factor are…x5

Answer 31

Basic pay, job security, relationships, safe working conditions, status

Question 32

Differences between motivators and hygiene are…x2

Answer 32

Motivators will increase motivation of staff through advancement and promotion whereas hygiene factors don’t increase motivation but will demotivate if they aren’t met
Hygiene factors satisfy the needs of an employee which enables them to stay with the org such as salary and job security whereas motivators inspire employees to improve themselves

Question 33

Ways motivators can be applied to motivate staff are…x3

Answer 33

Provide job enrichment which gives employees varied and more challenging wokr which makes work less repetitive and there more enjoyable to complete
Offer advancement opportunities to staff which will make staff work harder to prove they are capable for that position which improves productivity
Recognition for meeting targets or deadlines makes employees feel valued and feel good about themselves which could motivate them to put more effort in to produce higher quality work.

Question 34

Ways a business could meet hygiene factors to prevent demotivating are…x3

Answer 34

Give employees permanent contracts which reduces employee stress as they know they have stable job and income
Could provide sage working conditions by carrying out regular assessments of working conditions to ensure they are in line with health and safety at work act
Provide a canteen to allow staff to develop relationships with their colleagues which will make them look forward to and enjoy coming to work everyday, increasing satisfaction