Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Commonwealth 2nd Quarter > Mortuary Admin Exam 1 > Flashcards

Mortuary Admin Exam 1 Flashcards

1
Q

Introduction

A
  • At Need funeral procedures
  • Notification of Death
  • Transfer of remains
  • Arrangement conference
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Notification of Death

A
  • “First Call”
  • 98% are by telephone
  • 2% are in person
  • Importance of telephone etiquette
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Answering the Telephone

A
  • Salutation should be
  • Name of funeral home and your name
  • Example: “Wright Funeral Home, Jim Wright speaking”
  • Avoid “good morning”, “good afternoon”, and “good evening”
  • Follow funeral home policy
  • “May I help you?”
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Voice: Quality and Tone

A
  • Not overly cheerful
  • Not sad or forlorn
  • Avoid sounding monotone, bored, or impatient
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Voice: Diction

A
  • Speak clearly and crisply
  • Enunciate (pronounce)
  • No food, gum, or candy in mouth
  • Eating or drinking creates poor diction
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Voice:Pronunciation

A
  • Speak at moderate pace
  • Pronounce words correctly
  • Especially when firm uses multiple names
  • “Gantner- Maison- Domergue- H.F. Suhr Co.- Carew & English Funeral Home”
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Voice: Volume and Pitch

A
  • Not loud that it is offensive
  • Not so quiet the caller has to strain to hear
  • Minimize background noise
  • Background noise distracts caller and employee
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Closing the Call

A
  • State approximate arrival time
  • Avoid “We will be right there!”
  • Assure caller of continuing assistance
  • Encourage calls for any questions or concerns
  • “Permit caller to end conversation”
  • Avoid saying “thank you”
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Obtaining Information

A
  • Only basic information
  • Needed to transfer remains to funeral home
  • Depends on location of body
  • Circumstances of death
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Death at a Private Residence

A
  • Name and age of decedent
  • Date and time of death (if known)
  • Address and location of residence (Directions if necessary)
  • Residence telephone number
  • Name, relationship, and telephone number of caller
  • Presence of law enforcement personnel
  • Has physician, medical examiner, or coroner been notified?
  • Has body been “released”?
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Medical Examiner

A
  • Forensically trained physician
  • M.D. or D.O.
  • Investigates questionable or unattended deaths
  • Appointed
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Coroner (Justice of Peace)

A
  • Public officer
  • Investigates questionable or unattended deaths
  • Elected
  • Often funeral director
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Death at a Private residence

A
  • Permission to embalm
  • From individual with right of final disposition
  • Is family ready for funeral home personnel to arrive?
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Death at an Institution

A
  • Hospital, nursing home, or hospice
  • Name/ address of the institution
  • Name and birth date of decedent
  • Date, time, and place of death
  • Caller’s name, title, and phone number
  • Name, address, & phone no.- attending physician
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Important Questions

A
  • Autopsy?
  • Release of remains?
  • Time?
  • Availability of refrigeration?
  • Entrance to institution?
  • Personnel to contact?
  • Removal procedures?
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Death at an Institution

A
  • Name of spouse
  • Next-of-kin
  • Relationship to decedent
  • Address
  • Telephone number
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Record of Death Notification

A
  • Accurate, complete, and legible
  • “First Call Form” is recommended
  • First Call Form:
  • Original remains at funeral home
  • Photocopy with transfer personnel
  • Date, time, and name of person taking call
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Transfer of Remains

A
  • Moving the dead human body from the place of death to the funeral home or other designated place
  • Removal
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Transfer Vehicle

A
  • Automobile generally used for transporting the uncasketed dead human body from the place of death to the funeral home
  • FIRST CALL CAR
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Types of Vehicle

A
  • Available livery
  • Location and age of decedent
  • Local customs
  • Funeral home policy
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Casket Coach

A
  • Recognition and “advertising”
  • Name plates
  • Professional
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

Station wagon, van, or suburban

A
  • Private”
  • Not as obvious
  • Viewed as less personal
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

Transfer Personnel

A
  • How many staff members?
  • Licensed or unlicensed personnel?
  • Depends on state laws
  • Funeral home policy
  • Minimum of two for home removals
  • Special circumstances may require additional personnel
  • “Floater”, obese, auto accident, ect.
  • One to two for institutional setting
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

Transfer Equipment & Accessories

A
  • COT
  • “ONE-MAN” mortuary cot
  • Collapsible or flexible stretcher
  • “Smooth mover”
  • Other assistance devices
  • Cloth or leather straps
  • Sheets (cloth and plastic)
  • Cot cover
  • Pillow and head block
  • Body bag
  • Disaster pouch (Vinyl, Zippered, Leak-proof)
  • Personal Protective Equipment (Gloves, masks, sleeve covers, aprons, eye protection)
  • Mentholatum or Vicks ointment (Masking odors)
  • Sanitary accessories (towel, disinfectants, deodorizers, cleaning supplies, plastic bags)
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

Cot

A
  • Portable stretcher
  • Used in ambulance or transfer vehicle
  • For moving the sick, injured, or deceased
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

Infant Transfer Equipment

A
  • Baby blanket
  • Bassinet
  • Infant carrier
  • Small rubber or plastic sheet
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

All transfer equipment and accessories should be?

A
  • Neat
  • Clean
  • Proper working condition
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

Personal Appearance of Transfer Personnel

A
  • Clean and neat
  • Conservative attire is best
  • Conformity with local customs and traditions
  • Rural vs. Urban location
  • Shirt and slacks vs. suit and tie
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

Transfer from Residence

A
  • Funeral director goes to the door
  • Other stays with transfer vehicle
  • Varies with local customs and/or funeral home policy
  • Funeral director introduces self
  • Visits with the family
  • Views specific location of decedent
  • Determines equipment needs
  • Moving furniture
  • Explain all transfer procedures to the family
  • Some watch and assist or wait in another room
  • Follow funeral home policy
  • Consider local customs
  • Bring cot and equipment into the residence
  • Be careful not to dirty carpet, scratch walls, doorways, ect.
  • Use PPE’s
  • Practice UNIVERSAL PRECAUTIONS
  • Place ID on remains
  • Check for dentures and valuables
  • Wrap body in a sheet
  • Use assistance devices
  • Move body to cot
  • LIFT WITH LEGS!!!
  • Keep back straight and upright
  • Secure safety straps
  • Position head, body and cover with cot cover
  • Straighten and tidy room
  • Move cot to transfer vehicle
  • Return moved furniture back to original position
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
30
Q

Funeral director talks to family before departing

A
  • Confirm written permission to embalm with person with right of disposition- spouse or next of kin
  • Name of clergy person
  • Time for arrangement conference
  • Items to bring to funeral home
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
31
Q

Items needed for arrangement conference

A
  • Social security number
  • Veterans information (DD-214 Service Record)
  • Vital statistics information
  • Parent’s names; place of birth; survivors; social organizations
  • Clothing, undergarments, jewelry
  • Recent photograph
  • Insurance information
  • Cemetery information and deed
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
32
Q

Why a licensed funeral director is required for transfer/removal at residence

A
  • For any discussions about prices
  • Professional services and/ or merchandise
  • Give GENERAL PRICE LIS (GPL)
  • Required by FTC FUNERAL RULE
  • Triggering event
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
33
Q

Transfer from Institution

A
  • Similar procedures
  • One or two staff members
  • Verify identity of decedent by bracelet or institution personnel
  • Get copy of admission sheet, if possible
  • Family may be present
  • Follow institutional procedures
34
Q

Arrangement Conference

A

• The meeting between the funeral director and client family during which funeral arrangements are discussed and finalized

35
Q

Arrangement conference includes

A
  • Family
  • Clergy
  • Funeral director
36
Q

Funeral director coordinates

A
  • Family’s wishes
  • Religious traditions
  • Legal requirements
  • Local customs
37
Q

Arrangement Conference Processes

A
  • Distribution of price lists
  • Method of final disposition
  • Funeral details and special requests
  • Selection of merchandise
  • Financial arrangements
  • Completion of paperwork
38
Q

Distribution of Price Lists

A
  • Federal Trade Commission’s Funeral Rule
  • “Triggering event”
  • General Price Lists
  • Casket Price List
  • Outer Burial Container Price List
39
Q

General Price Lists (GPL)

A
  • Lists fees for professional services
  • Prices for funeral merchandise
  • Must be given to family for their retention
  • Before discussing any prices
  • Sign form stating receipt of GPL
  • Includes the following packaged item:
  • Receiving remains
  • Forwarding remains
  • Direct Cremation
  • Immediate Burial
  • Note:
  • No packaged item is required for body donation
40
Q

Casket Price List

A
  • Prices and descriptions
  • All caskets and alternative containers
  • Available for sale at the funeral home
  • Distributed prior to discussing casket prices
  • Funeral home may retain
41
Q

Outer Burial Container Price List

A
  • Prices and descriptions
  • All outer burial containers
  • Vaults and grave liners
  • Distributed prior to discussing prices
  • Funeral home may retain
42
Q

Method of Final Disposition

A
  • Burial
  • Entombment
  • Cremation
  • Donation (anatomical donation)
  • Disposition or burial at sea
43
Q

Specific location of final disposition

A
  • Cemetery
  • Mausoleum
  • Crematory
  • Medical school/medical facility
  • Waterway (as allowed by law)
44
Q

Opening and Closing charges

A
  • Verify current charges
  • Extra charges for weekends or holidays
  • Outer burial container requirements
45
Q

Types of Available Services

A
  • Funeral service
  • Memorial service
  • Immediate or direct disposition
  • Graveside
  • Cremation
46
Q

Funeral Service

A
  • Rites held at the time of disposition of human remains with the body present
  • Traditional
  • Adaptive or non-traditional
  • Contemporary
  • Humanistic
47
Q

Traditional Funeral Rite

A
  • Embalming
  • Viewing/ visitation
  • Funeral service
  • Procession
  • Committal service
  • Final disposition
48
Q

Adaptive Funeral Rite

A
  • Funeral rite that is adjusted to needs and wants of those directly involved
  • One which has been altered to suit the trends of the times
  • NON-TRADITIONAL
49
Q

Contemporary Funeral Rite

A

• Funeral observances that reflect present day (modern) influences in lieu of (or in addition to or as part of) traditional ceremonies

50
Q

Humanistic Funeral Rite

A
  • Funeral rite that is in essence devoid of or no religious connotation
  • No mention of a god, deity, or higher power
  • No scripture readings or hymns
51
Q

Memorial Service

A
  • Funeral rites with the body not present
  • MEMORIAL GATHERING
  • Scheduled assembly of family and friends following a death
52
Q

Immediate or Direct Disposition

A
  • Immediate burial
  • Direct cremation
  • Immediate entombment
53
Q

Immediate Burial

A
  • Occurs as soon as possible after death

* Typically no embalming or other preparation of remains

54
Q

Direct Cremation

A
  • Occurs as soon as possible after death

* Typically no embalming or other preparation of remains

55
Q

Immediate Entombment

A
  • Occurs as soon as possible after death
  • Typically no embalming or other preparation of remains
  • Usually requires sealing/ protective casket
  • Contain body fluids and odors
56
Q

Graveside

A
  • Brief service held only at the graveside

* Typically with minimal or no viewing of the body prior to the service

57
Q

Cremation

A
  • Reduction of a dead human body to inorganic bone fragments by intense heat in a specially designed retort or chamber
  • Simply a method of final disposition
  • Can use after any type of funeral service
58
Q

No matter what type of service selected it is important to determine and set

A

Date, time, and location of the service

59
Q

Consult and finalize details with

A
  • Clergy
  • Officiant
  • Cemetery personnel
  • Other participants
  • Musicians
  • Pallbearers
  • Fraternal Organizations
60
Q

Casket Bearer Information

A
  • Active casket bearers
  • Minimum of six
  • Honorary casket bearers
  • If family cannot list casket bearers
  • Ask to provide information when available
61
Q

Additional Funeral Details

A
  • Any special requests
  • Items at visitation or service
  • Speakers
  • Readings
  • Music
  • Fraternal or military ceremonies
62
Q

Selection of Merchandise

A
  • Caskets and alternative containers
  • Outer burial containers
  • Urns
  • Clothing
  • Sundry items:
  • Register book, service folders, prayer cards, acknowledgment cards
63
Q

Flowers

A
  • Purchased by the family
  • Or by the funeral home (cash advance)
  • Funeral home florist
  • Or family’s choice
64
Q

Types of Floral Arrangements

A
  • Casket spray
  • Family or end pieces
  • Special floral arrangements
  • Corsage, boutonniere, wreath, ect.
65
Q

Financial Arrangements

A
  • Explain expenses and charges for professional fees
  • Funeral service and related merchandise
  • Includes sales tax for merchandise items
66
Q

Non-Declinable Charges

A
  • Fee for “Basic Services of the Funeral Director and Staff” which consumers must pay as a condition of receiving funeral services
  • Includes basic services and overhead
  • Not itemized elsewhere on the GPL
67
Q

Declinable Charges

A
  • All other fees which consumers may decline and still receive funeral services
  • All declinable charges are ITEMIZED on the GPL
68
Q

Cash Advances

A

• Any item of service or merchandise described to a purchaser as a “cash advance,” “accommodation,” “cash disbursement,” or similar term

69
Q

Cash advance includes fees for

A
  • Cemetery or crematory services
  • Casket bearers
  • Public transportation
  • Police escort services
  • Clergy honoraria
  • Musicians or singers
  • Flowers
  • Obituary notices
  • Gratuities
  • Death certificates
70
Q

Methods of Payment

A
  • Immediate or delayed
  • Final payment due date
  • Interest charges
  • Cash, check, or credit card
71
Q

Insurance assignment

A

• Assigning payment of life insurance or other death benefits directly to the funeral home for payment of the funeral bill

72
Q

Legal Forms and Paperwork

A
  • Accuracy important
  • Most forms are legal documents that are necessary for life insurance and numerous other death-related purposes
  • Life insurance
  • Financial matters
  • Estate concerns
73
Q

Forms and Paper work should be

A
  • Legibility important
  • All forms should be typed
  • Typing required for most forms
  • Signatures on all forms should be in BLACK INK
  • Texas law allows blue ink for death certificates
74
Q

Death Certificate

A

• A legal document containing vital statistics, disposition, and final medical information pertaining to the deceased

75
Q

Vital Statistics

A
  • The collection, tabulation, and interpretation of data concerning birth, marriage, divorce, sickness, and death
  • Provided by the Informant
76
Q

Informant

A
  • One who supplies the vital statistics information concerning the deceased
  • Typically the spouse or next-of-kin
  • Any individual with required information
77
Q

Vital Statistics Information

A
  • Full Name
  • Birth date
  • Location
  • Parents (mother’s maiden)
  • Home address
  • Marital status
  • Spouse (maiden)
  • Occupation
  • Veteran status
  • Ethnic background
78
Q

Medical Certification

A
  • Cause of death
  • Manner of death
  • By proper authority
  • Medical Doctor (MD)
  • Doctor of Osteopathy (DO)
  • Medical Examiner (ME)
  • Coroner
  • Justice of the Peace (JP)
  • County Judge (Texas)
79
Q

Medical Certification

A
  • Based on cause of death
  • Circumstances surrounding the death
  • Jurisdiction where death occurred
80
Q

Funeral Director Information

A
  • Name and address of funeral home
  • Funeral director’s signature
  • Licensee’s and/or firm’s number
  • Method, date, and place of final disposition
  • Some states require embalmer’s information (Missouri)
81
Q

Registrar’s Information

A
  • State or local registrar of vital records
  • Registration district in which death occurred or body was found (Texas)
  • Filed by 10th day after date of death (Texas)
  • Fetal Death is 5 days from date of death (Texas)

Commonwealth 2nd Quarter (22 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions