Module Two - The Individual as a Change Manager

Question 1

What are the 3 key attributes of a change manager

Answer 1

1. Be on board with company goals 2. Engage others. 3. Believe in it

Question 2

What is the key thing staff will want to know with change

Answer 2

What is in it for me?

Question 3

What key reason do projects fail for

Answer 3

Top level managers not being involved

Question 4

What is a fact find and how is it done

Answer 4

A Tool used prior to a programme to find out how people feel about the Business and it’s future - one to one interview

Question 5

What are the 3 sections of a fact find

Answer 5

1. Demographic - Who 2. Presvious change experiences - good bad 3. How could future change be improved - Lessons learnt

Question 6

What two types of change does a change managers survey cover and what priods

Answer 6

IT & Business for Now and the future

Question 7

What are CSF’s and why are they important

Answer 7

Critical Success Factors - to show the work being done adds value

Question 8

3 Types of change that should be in scope

Answer 8

1. Strategic (Cultural - Difficult) 2.Tactical - (Systems and processes - moderate) 3.Operational - Changing tasks (Easiest)

Question 9

What are the 4 types of planning shortcomings

Answer 9

1. Over planning - taking on too much work 2. Cost - not approved or budgeted 3. Delivery - half finished projects 4. Moving Targets - difficult to plan for

Question 10

What are the 4 types of governance culture shortcomings

Answer 10

1. Not having a mission statement 2. teams working in silos 2. No one taking ownership 4. No Mertrics and lack of controls

Question 11

What are the 3 types of project management team shortcomings

Answer 11

1. No competencency framework 2. Poor training 3. Poor utilisation or PrmS

Question 12

What are the 3 types of ERP shortcomings

Answer 12

1. People don’t like the system 2. Too complex systems 3. Peoples lack of confidence with a system

Question 13

What are the 3 types of training shortcomings

Answer 13

1. Lack of face to face 2. A big early hype on the CM team and slow results 3. Trainers not being properly trained

Question 14

What are the 3 types of personnel and organisation structure shortcomings

Answer 14

1. Vertical not horizontal management 2. Recruitment with lack of skills 3. High staff turnover in project teams leads to instability

Question 15

What are the 3 types of lack of communication culture shortcomings

Answer 15

1. Information gaps 2. Poor cascaded comms 3. Project comms seeming hidden

Question 16

What are the 3 types of working in silos shortcomings

Answer 16

1. No overall visibility or responsibility 2. PrmS implentation without understanding each silo barriers 3. Teams can consider themselves “too powerful”

Question 17

What are the 3 types of project reporting shortcomings

Answer 17

1. Poor ERP reporting 2. No common approach 3. Poor data

Question 18

What is the key thing a change manager must be able to make a senior manager see

Answer 18

It’s a Must have NOT a nice to have

Question 19

What does the cognitive model of change show

Answer 19

That change can be driven from different directions and that understanding all factors will help make change a success