Module One - What is Change Management? Flashcards
What is the Definition of Change Management?
The process of managing change in certain circumstances, conditions, operations etc., in order to smooth the transition and avoid nasty surprises and take advantages of the cognitive change
What Two perspectives can change be from?
- Individual 2. Business
What does change management need to be effective?
Peoples engagement and a framework
Who said “It’s not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change?
Darwin 19th century
What did Darwin say about change?
“It’s not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change
Change Can Involve?
- Work Methods 2. Organisation/Infrastructure 3. Learning & Teaching Methods 4. Staff Roles & Responsibilities 5. Personnel Expectations 6. Support Systems
What components make for a successful change programme?
- Shared Sense of Purposes 2. Key Stakeholders 3. Learning from others 4.Expect the unexpected 5. Physical Environment 6. Ownership 7. Appropriate and timely staff 8. Appropriate and timely induction
What is murphy’s law
What can go wrong will
Which law says What can go wrong will
Murphy’s law
What does CLS stand for and what does it mean?
Change Learning Space - a smaller team who runs a pilot project to check effectiveness on a larger scale
What did Donald Schon do
Introduced Dynamic Conservatism
Who Introduced Dynamic Conservatism
Donald Schon
What is Dynamic Conservatism and what did schon introduce
A business wanting to play it safe and not adapt to change - Schons model allowed businesses to use a model to adapt
What were the concepts introduced by the Schon Dynamic Conservatism Model
- Generative Metaphor - Describing situations in a different way 2. Combining science and art 3. Mirroring Frames - think outside the box 4. Reflection in practice - use feedback and experience to improve
What model did Kurt Lewin introduce and what is the structure
the force field model. Unfreezing - scrap existing mind-set. The change - aware it is happening but not comfortable with it. Refreezing - return to previous comfort levels
Who created the force field model
Kurt Lewin
How did Hughes 1991 refer to the force field model
Exit - Leave current state. Transit - the unknown. Entry - New balanced state
Who else referred to the force field model
Hughes 1991
What did Tannenbaum & Hannah 1985 Develop
Homesthasis - Holding on. Dying - Letting Go. Rebirth - Moving On
Who created the Homeostasis - Holding on. Dying - Letting Go. Rebirth - Moving On theory
Tannenbaum & Hannah 1985 Develop
What did Kubler Ross do
Linked emotional stages of death to change in the workplace
Who Linked emotional stages of death to change in the workplace
Kubler Ross
What did Judson 1991 Do
Created the linear approach A. Analyse and plan the change. B. Communicate it C. Gain acceptance of it D. Change to desired state E. Institutionalise the new state
Who created the linear approach
Judson 1991
