Module Three - Change Structure and Environment

Question 1

What is CSE

Answer 1

The environment for change in terms of structure and environment and the templates used - should be considered at the start of every change programme

Question 2

What are the Seven Componenets of CSE

Answer 2

1. Vision 2. Strategy 3.Business Case 4.Plan 5.Analysis and Design 6.Implementation 7. Post Delivery Lessons Learnt

Question 3

What is vision

Answer 3

Same end goal and buy in from all levels

Question 4

What is strategy

Answer 4

The direction for transition

Question 5

What is business case

Answer 5

Proves the program has benefits and is acheivable to a sensible cost

Question 6

What is plan

Answer 6

How to achieve the target

Question 7

What is Analysis and Design

Answer 7

Define end state

Question 8

What is Implementation

Answer 8

Project Delivery

Question 9

What is Post Delivery Lessons Learnt

Answer 9

Learning from delivered projects

Question 10

What are the 14 CSE R&Rs

Answer 10

1. Business Strategist 2. Program Specialist 3. IT Specialist 4. Business Case Analyst/Designer 5. Business Process Analyst/Modeller 6. System Designer 7. Chief Architect 8. Implementation Planner 9. Implementation Project/Programme Manager 10. Integration Architect 11. Quality Assurance Analyst 12. Risk Analyst 13. Champions 14. Security/Compliance Experts

Question 11

What is the law of equilibrium for

Answer 11

Balance - and encouraging outside of the box thinking

Question 12

What is the law of communication penetration for

Answer 12

Open comms lines and bring employees and stakeholders together - vital to have vertical and horizontal comms lines

Question 13

What is the law of peoples involvement for

Answer 13

Engagement of staff to increase the level of commitment and enthusiasm

Question 14

What is the law of change permeating business units for

Answer 14

Systems needing to work together for increased efficiency

Question 15

What is the law of flexible technology infrastructure for

Answer 15

Flexible system that can respond quick to change in environment -web based functions are key for accessability

Question 16

What is the law of business models for

Answer 16

Coping with the demand of Customers and Stakeholders and changing models in line with these

Question 17

What is the law of external value chain for

Answer 17

External partners playing a key role - outsourcing models

Question 18

What does ITIL framework stand for

Answer 18

Information Technology Infrastructure Library

Question 19

Where does the ITIL framework sit

Answer 19

Below ISO

Question 20

What is ITIL

Answer 20

A way to manage IT systems

Question 21

What are the 12 key componenets of ITIL

Answer 21

1. Service Strategy 2. Service Design 3. Service Transition 4. Service Operation 5. Continual Support Improvement 6. Configuration Management 7. Incident Management 8. Change Management 9. Availability Management 10. Release Management 11. Service Level Management 12. Monitoring & Reporting (Dashboard)

Question 22

What is ISO20000 & ISO 17799

Answer 22

Contains templates, documents and supporting materials

Question 23

What are the 11 components of ISO 17799

Answer 23

1. Business Continuity Planning 2. System Access Control 3. System Development & Maintenance 4. Physical & Environmental Security 5. Regulatory Compliance 6. Personnel Security/Compliance 7. Security/Compliance Organisation 8. Computer Operations Management 9. Asset Classification and Control 10. Security/Compliance Policy 11. Risk Management

Question 24

What 8 factors need to be considered inline with CSE

Answer 24

1. Business Problem Assessment 2. Target Business Transformation Vision 3. Transformation Business Case 4. Transformation Master Plan 5. Transformation Design 6. Transformation Project Results 7. Transformation Project Post delivery Results Measurements 8. Transformation Strategy