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Change Management Diploma > Module Four - Managing Change Processes > Flashcards

Module Four - Managing Change Processes Flashcards

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1
Q

What is PVE

A

Peach Academy’s Process Value Enhancement

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2
Q

What are the 4 main components of Major Project Life Cycles and Deliverables (PVE)

A
  1. Request for Change (RFC) 2. Product Development Document (PDD) 3. Quality Plan (QP) 4. Quality Reviews (QR)
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3
Q

What is QMS and what does it do

A

Quality Management System - Maintains procedures and templates to define quality

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4
Q

What is TQM

A

Total Quality Management

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5
Q

What are the 6 stages of the PVE Life cycle

A
  1. Initiation 2. Analysis and Process Improvement 3. Design 4. Code Building 5. Testing 6. Going Live
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6
Q

What are the 4 stages of Initiation

A
  1. Request for change (RFC) 2. Define and agree TOR (Terms of reference) and FS (Feasibility Study) 3. PDD (Project Planning and Development Document) 4. QP (Quality Plan)
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7
Q

What is the stage in Analysis and Process Improvement

A

FR - Functional Requirements

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8
Q

What are the 3 stages of Design

A
  1. TS - Technical Specification 2. Parallel Activities 3. SDS (System Design Specification)
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9
Q

What are the 2 stages of code building

A
  1. PRS (Program Specification) 2. Programming and unit testing
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10
Q

What are the 5 stages of testing

A
  1. STP (Complete system test plan) 2. System test and performance test 3. CAT (Complete Customer Acceptance Test 4. Pre Customer Acceptance Test Deliverables Review 5. Initial Training and Customer Acceptance Testing
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11
Q

What are the three stages of Go Live

A
  1. Further Training, handover and installation 2. “Warranty run in” period 3. PIR (Post implementation review)
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12
Q

What are the 6 stages of change project management delivery

A
  1. Identify Potential Change 2. Analyse Change Request 3. Evaluate Proposed Change 4. Plan for change. 5. Implement the change 6. Review and close change project
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13
Q

What are the 3 ways of Identifying potential change

A
  1. Requiring new functionality 2. Encounter Problem 3. Requested from Customer
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14
Q

What are the 2 steps to analysing the change request

A
  1. Determine technical/Business feasibility 2. Determine costs and benefits
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15
Q

What are the 2 steps to planning for a change

A
  1. Analyse the change impact 2. Create a project plan and evaluate
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16
Q

What are the 5 steps to implementing a change

A
  1. Execute the change, unit test & fix 2. Propagate the change 3. Final acceptance test the change 4. Update the documentation 5. Release the change
17
Q

What are the 2 steps to reviewing and closing the project

A
  1. Verify the change delivery 2/ Close the change project

Change Management Diploma (17 decks)

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