Module Eight - Quality and Change Flashcards
What is Quality Assurance
Prevention of defects
What is Quality Control
Detection of defects
Who defines quality
The end user/customer
What is statistical process control (SPC) and how does it work
A method of monitoring a process by using quality control charts. Collects data a various process points and analyses them to see how quality is effected
What does SPC focus on
Early detection to prevent defects being passed to customers
What is RACI
Responsible Accountable Consulted Informed
Who is responsible
Those who do the work
Who is accountable
Those who must ensure the task is complete
Who is Consulted
Opinions are sought from these people
Who is Informed
These people receive progress updates
What does 6 sigma aim to do
Reduce process variation and improve the process
What are the 6 key concepts of 6 sigma
- Critical to quality 2. Defect 3. Process Capability 4. Variation 5. Stable Operations 6. Design
What are the two 6 sigma key processes
DMAIC & DMADV
What does DMAIC stand for
Define Measure Analyse Improve Control
What does DMADV stand for
Define Measure Analyse Design Verify
