Module Seven Flashcards
What are the four software installation best practices?
- Verify that the software is compatible with the operating system.
- Verify that your computer’s hardware meets the application’s recommended system requirements.
- Be sure to check special installation instructions or known issues.
- Verify that I have a valid agreement or licensing to install and use the product.
What are the two special folders for storing system and application files?
1.Windows
2. Program Files
What three things should I remember about “Windows” and “Program Files”?
- The content in these two files should not be altered manually.
- Moving or deleting files in these folders could cause Windows or software applications not to start properly.
- Administrative access is required to access these files.
What four things should I keep in mind regarding installing an application?
- They should be installed using the supplied setup program.
- Only Computer Administrators can install a program.
- I should exit other files and applications.
- I may need to disable anti-virus software.
What two ways are an application’s setup files provided?
- On a disc.
- From a website.
What does UAC stand for?
- User Account Control
- This is what pops up with download options when I’m downloading an application.
What is a digital certificate?
A digital passport that confirms authenticity and allows for secure data exchange over the internet.
Three things about “Advanced Options”.
- The opposite of default installation.
- Also called custom installation.
- Allows you to choose specific settings.
Where are apps installed and managed?
In Microsoft Store.
If someone installs an application and has trouble running it what can I do to inspect it.
Go into File Explorer and right-click on the file, then select “Properties”. Inside Properties I can use the “Details” tab to troubleshoot the issue. If I need to run the application in compatibility mode I can click on the “Compatibility” tab and adjust the display settings.
If a software program stops working, what is usually the best solution?
Uninstall the program then reinstall it.
What is a “patch”?
A small piece of software code designed to fix a specific problem or vulnerability within a larger program.
How do I uninstall a program?
Go to “Control Panel” then select “Programs and Features”. Select the icon of the program you want deleted, then choose the appropriate action. I also need to close any applications or files installed by the application. I may also need to uninstall anti-virus software although not Windows Defender.
What two programs might I want to uninstall?
- Bloatware (A new PC may come with bundle software programs and trial versions).
- Programs no longer in use.
If uninstalling and reinstalling a program doesn’t work what should I try next?
I should perform a “clean uninstall” ( Essentially removing files and settings manually, following the vendor’s website).
How do I uninstall patches/hotfixes?
- Under Control Panel click “View installed updates”.
- Use the wizard to uninstall a patch.
What is “wizard”?
A user interface feature that guides a user through a complex task by presenting a series of simple steps.
How do I enable or disable a feature in Windows?
In Control Panel under Programs and Features, toggle them on or off.
What does ‘single use license’ mean?
The software I’ve purchased can only be downloaded on a single computer.
Two things about EULA.
- End User Licensing Agreement.
- License governing the use of purchased software.
Three things about a “product key”.
- Purchased software is activated using it.
- A long string of numbers and characters printed on the box or disc case.
- It will generate a different “product ID” or “serial number”.
Four things about “product ID”.
- Also called a serial number.
- Product ID is used to obtain technical support.
- Usually displayed when the application starts up.
- Can be accessed using the “About” option on the “Help” menu.
What is a “concurrent license”?
A company can only allow a set number of users to access the software at a time.
What is “group use/site license”?
A company can install the software on an agreed number of computers for an unlimited number of users to use at the same time.
Two things about “CAL”.
- Stands for Client Access Licenses.
- If computers are networked, the license can be installed onto the server and therefore can be accessed by each employee without having to download it on each computer.
What is “subscription-based licensing”.
Pay a monthly fee to get access to a software. Upgrades are usually included.
What is “one-time purchase”?
Buy the license for a specific software and pay for upgrades as they come out.
Define “Shareware”.
Software that you can install free of charge so that you can evaluate it for a limited period.
Define “Freeware”.
Software that is available free of charge.
Define “Open source”.
Software that makes its source code (the programming code) available for viewing and even modifying.
Define “Productivity Software”.
Applications that help users complete typical office tasks.
What does ‘Integrated Software Suite’ mean?
It means that users can learn to use the basic layout and commands of an application more quickly.
Two thing about “PIM”.
- Personal Information Manager.
- Provides features for storing and organizing information, such as contacts and calendar events and appointments.
What is an “online workspace”?
A workspace where a file is hosted on a network, and users can sign in to get access to it.
(Remember the old close out application we had to use at work. Only one user could use it at a time. If someone else forgot to “check out”. We’d have to call them and get them to check out of the application).
VoIP
- Kind of makes everything a phone.
- Uses internet connection instead of telephone wiring.
- Converts a user’s voice into computer data then sends it over the internet. If the person being “called” is using a telephone, then the data is turned back into telephone data.
- Skype and Slack are examples of VoIP.
- Stands for Voice Over Internet Protocol.
What does IM mean and what does it do?
Instant Messaging.
It’s software that allows users to communicate in real time. IM is sensitive to latency and requires strong bandwidth.
Definition of “latency”?
The delay before a transfer of data begins following an instruction for transfer.
Define “bandwidth”.
A range of frequencies within a given band, in particular that used for transmitting a signal.
Four things about “VTC”.
- Video Teleconferencing.
- Also called Video conferencing.
- Is software that allows users to configure virtual meeting rooms, with options for voice, video, and instant messaging.
- Think ZOOM.
What is “telepresence”.
A term used to refer to particularly sophisticated video conferencing solutions. The idea is that participants have a real sense of being in the same room.
Tell me four things about DTP.
- Desktop Publishing.
- Is similar to word processing but with more emphasis on the formatting and layout of documents than on editing the text.
- Contains better tools for preparing a document to be printed professionally.
- Combines texts and images for a wide variety of media, including books, magazines, posters, ebooks, and web pages.
What does CAD stand for?
- Computer Aided Design.
What is Computer Aided Design for?
It makes technical drawings and schematics easier to produce and revise. Drawings can be transmitted to a client for feedback. It is often linked to CAM (Computer Aided Manufacturing).
What does CAM stand for?
Computer Aided Manufacturing.
What is Computer Aided Manufacturing used for?
It enables the data produced in Computer Aided Design drawings to be loaded into a machine which then manufactures the part.
What is Project Management?
Project Management involves breaking a project into a number of tasks, resources, and timescales, to ensure the completion of those tasks. It also identifies dependencies between tasks.
Give two software examples of Product Management.
Microsoft Project and Smartsheet.
Define “dependencies”.
Tasks or factors that rely on other tasks or factors to be completed before they can be started.
What does SME stand for?
Small and Medium Sized Enterprises.
What does CRM stand for?
Customer Relationship Management.
What are Customer Relationship Management applications used for?
For organizing sales leads and contacts.
What is Microsoft Office’s database application called?
Microsoft Access.
Two examples of enterprise-level database?
SQL Server and Oracle.
What does XML stand for?
eXtensible Markup Language.
Why is XML so important for data storage?
It allows for a high level of integration between different types of systems.
What does LOB stand for?
Line of Business.
What is Line of Business?
A custom-made software application that can cover functions that can’t be performed by off-the-shelf software.
